Graduate Customer Executive

Customer Success Executive Want a role where you help deliver technology that protects lives and property around the world? We’re working with a global group of companies leading the way in advanced test and measurement solutions for the fire protection industry. Their tools and digital systems support safety professionals in over 100 countries, and growing. We’re looking for two graduates to join them as Customer Success Executives who love solving problems, supporting customers, and working with innovative products that blend hardware, software and digital learning. Why This Role Is Exciting Make a real impactYour work supports the performance of safety systems used worldwide. Variety every dayFrom technical product support to digital platforms, training systems and customer engagement — no two days look the same. Be the go-to expertYou’ll be a trusted first point of contact, helping customers get the most from our products and digital solutions. Grow your skillsGain experience across customer success, technical support, SaaS-style products, online learning platforms, and light commercial activity. Think globalSupport customers, distributors and partners across international markets. What You’ll Be Doing Supporting customers via phone, email, chat and digital platforms Providing first-line help for both physical products and connected/digital solutions Assisting users with our online learning academy and training systems Creating and improving help content, guides and knowledge articles Building strong customer relationships that drive long-term loyalty Spotting sales opportunities and supporting lead generation Sharing customer insights to help improve products and services What You Get A role with purpose, in a company focused on safety and innovation Exposure to cutting-edge products and digital technologies A supportive, team-focused culture where people are trusted and empowered Opportunities to grow your skills across technical, digital and commercial areas The chance to be part of a global business with a real-world impact What You Bring Experience in customer service, customer success or technical support Confidence explaining technical information in a clear, friendly way Comfort using CRM systems and digital tools A proactive mindset and genuine passion for helping customers succeed If you enjoy helping people, learning new tech, and being part of something meaningful then this could be your next move.