CRM, Content & Community Executive – £36,000

CRM, Content & Community Executive – £36,000
London
4 days per week
We’re working with a fast-growing, consumer-facing digital brand in the rewards and experiences space. Built around rewards and exclusive experiences, the business has a loyal and engaged customer base and is now investing further into CRM to drive retention and long-term loyalty.
They’re looking for a hands-on, creative and commercially minded CRM, Content & Community Executive to join the team.
The Role
Working closely with the CRM and Content Managers, you’ll support the planning and delivery of campaigns across email, SMS, social media and the brand’s own platform. You’ll take ownership of key operational elements, manage customer communications and play an active role in the brand’s outward-facing presence – including on-camera content and live-streamed events.
What You’ll Be Doing Supporting CRM campaign execution including copywriting, scheduling and audience selection across email, SMS and app notifications
Creating and delivering content across social media including static posts, short-form video and campaign assets
Managing customer enquiries via email and social media to a consistently high standard
Contributing to campaign planning and end-to-end execution across multiple channels
Representing the brand in recorded and live content formats, including a minimum of two live-streamed events per week What They’re Looking For Strong written communication skills with the ability to deliver clear, engaging, on-brand messaging
Highly organised with sharp attention to detail, particularly across executional tasks
Proactive and reliable with the ability to manage multiple workstreams at once
Experience in digital marketing, CRM or customer experience desirable
Proficient with creative tools such as Canva, Photoroom and CapCut
Up to date with social media trends and platform-specific best practices *Rates depend on experience and client requirements