Sales and Tendering Engineer

Job Purpose To support our external Sales Teams with the technical proposals needed to help drive profitable business. The ideal candidate will be familiar with the Electrical Utilities Market (DNO, IDNO, ICP, EV, Renewables, rail sectors or export markets etc.). Our candidate will have excellent communication skills, good knowledge of the Electrical industry and preferably hold an HNC or higher in electrical engineering. Job Dimensions As a member of the sales and tendering team you will be on the 'front line', dealing with initial customer contact through email, telephone calls, answering technical product questions and collating and issuing appropriate sales materials and quotations as guided by the sales team. Fully supported by the Sales Channel Heads and other departments, you will take ownership to ensure our customers receive best in class customer service, responding to their enquiry or request for information with enthusiasm and professionalism. The role may involve travel to other Lucy Group offices in the UK and customer premises. This will also involve direct support to the external sales team, assisting them with their external activities. The role is a salaried position, offered at a competitive market rate + benefits working for a prestigious UK manufacturer. Key Accountabilities Support the Sales Teams with the sales and tendering process by assisting with tender preparation, administration, contract handover, customer call handling and sales generation.Support the Sales Teams to gather their data and help with the return actions.Communicate customer requirements internally. Manage Customer order handover to Customer Services/ Contract Management team.Follow–up open tenders to assist the Sales Teams.Support for UK Distributors.Support L1 (L1 – "standard product enquiries") Technical Queries received by either phone or email. To undertake any other duties and responsibilities as required / instructed to maintain and / or improve the efficiency, quality and service provided by the company. Comply with all company policies and procedures and maintain confidentiality of information relating to the company's business and staff. Job Context The position is responsible for: Receiving customer enquiries via email, telephone and web–based portalsReviewing specification documents including technical drawings and schematics, understand the customer requirements, clarifying where necessary, and matching the application with the most suitable product offering.Championing the customer enquiry internally, coordinating, and driving the input from other departments including, but not limited to, Operations, Technical, Marketing, Quality, Logistics, Finance, Customer Services, Legal.Completion of Customer Pre–qualification questionnairesAuthoring of Customer quotations from a data base of pre–configured productsAuthoring of Customer tenders with bespoke solutionsMaintenance of Tender Procedures and documentation eg. Tender templates/descriptions, Literature/IOMs/Type Test Certs for inclusion in tenders, tenders themselves, skeleton files and post sales Contracts handover. Operating and updating the CRM systemArchive Control Qualifications, Experience & Skills GCSE in Maths, English and a Science or ICT subjectCompetent in the use of Microsoft Office (Excel, Word and Outlook)Experience of quoting capital equipment worldwide including working from engineering drawings, electrical schematics or reading from technical specifications would be an advantage Desirable Qualifications and Experience: Familiar with the UK Electrical Utilities Market via either DNO or IDNO, ICP, EV, Renewables or rail sectors Similar B2B experience gained in other sectors such as Oil & Gas, Infrastructure or Transportation would be a useful alternativeFamiliar with export markets, using INCO terms and tender bondsExperience of working with CAD applicationsExperience of the use of project management tools/practices Degree/HND/GNVQ qualification in Electrical Engineering would be a distinct advantage Essential Skills: Experience in administering a CRM applicationExperience of project management techniques and tools would be useful Desirable Skills: Sound understanding of contractual and INCO terms and conditionsUnderstanding and application of commercial terminology e.g. margins & factors Behavioral Competencies: You will have excellent attention to detailYour excellent organisational skills will ensure the team pulls togetherYour ability to prioritise work and operate to tight deadlines whilst managing the expectations of all stake holders will ensure best in class customer service Values: We support and respect each other, we collaborate, continually improve and we 'can do' About Us: Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high–performance medium and low–voltage switchgear for utility, industrial and commercial applications.