Graduate Support Analyst

The Company This firm specialises in developing software, services and solutions relating to document management and workflow solutions. They have a global client base and are well respected within their area of specialism. Company Highlights – Market leader in their field. – Experiencing high levels of growth and increasing client base. – History of offering a clear career path – multiple members of the management team joined as graduates. – Offer Hybrid working but also have modern offices in the City centre. The Role: You will be responsible for providing technical support and services to external customers. Projects will be varied and will see you engage with clients on a day to day basis across systems analysis, delivery of software upgrades and systems testing and support. What you will be doing: – Diagnosis and resolution of 1st-3rd line support issues. – Ongoing analysis and day to day maintenance of both internal and client based systems. – Testing new products to ensure readiness for clients. – Roll out of upgrades to clients. – On-boarding of new clients. What you can expect – In-depth training on both technical platforms and client software. – Work on a variety of projects. – Early exposure to clients. – Opportunities for progression into different areas of the business. What we are looking for: This is an excellent opportunity to take your first steps in a technical role. An interest in tech is essential however you do not need to have a deep level of technical knowledge. You will enjoy problem solving and want to work in a client facing role. In addition you will: – Be analytical and enjoy working through problems to a complete resolution. – You will enjoy communicating with both clients and internal team mates. – You will have an organised and methodical approach to tasks. – You can demonstrate high levels of attention to detail. Any exposure to any of the following will be advantageous: – Microsoft SQL server. – Understanding of SQL queries and data manipulation. – Networks architecture, IT security and Active Directory. – Windows client and server operating systems.