Air Import Customer Operations Agent

We have an exciting opportunity for a freight forwarder who are expanding the team and looking for an Air Import Customer Operations Agent.

The role is mainly Air Imports with some Road Imports advantage, Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt

Main Responsibilities:

UK and International freight, within pharmaceutical experience advantage.

· To prepare and present quotes for mainly Air & some Road consignments.

· To provide Customer Service Excellence for both verbal and written communications.

· Complete assigned tasks within agreed timeframes.

· Complete bookings and sales according to both Customer & client timescales.

· To ensure data & security integrity of both Customer & client information is always controlled.

· Co-ordinate with other offices & Groups.

· Co-ordinate transport with both UK & Overseas approved strategic service partners.

· To provide guidance on appropriate paperwork for customs clearance.

· Prepare & co-ordinate all forms of freight documentation including airway bills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation and any other supporting shipping documentation.

· Prepare & complete Customs Control submissions for Imports

· To work with all types of cargo and all necessary associated tasks.

· To use company vehicles on occasion to deliver and collect paperwork and or shipments.

· To undertake any training courses required to understand and complete job tasks.

· To co-ordinate Group project tasks as and when directed.

· Temperature control experience due to pharmaceutical

Hours: Monday-Friday either 08:00-16:30 or 9.30am-6pm.

· If you do not hear from us within 7 days, your application has been unsuccessful.