Senior EUC Engineer (Desktop & Endpoint Management)

London | Financial Services | Hybrid Working We're looking for an experienced Senior EUC Engineer to join a growing Digital Employee Experience team within a global financial services organisation. This is an excellent opportunity for a Desktop, EUC or Endpoint Engineer who enjoys solving complex technical challenges and wants to work in an environment where engineering, automation and service improvement are valued just as highly as operational support. Rather than simply resolving tickets and moving on, you'll be encouraged to investigate root causes, work closely with other technology teams and help deliver long-term improvements that enhance the end-user experience across the organisation. This role would suit an experienced Desktop Support Engineer, 2nd Line Engineer, EUC Engineer, Endpoint Engineer or Workplace Technology Engineer looking to move into a more engineering-led environment. The Role You'll play a key role in supporting and improving the firm's end-user computing environment, working across desktop engineering, endpoint management, virtual desktop technologies and workplace support services. Responsibilities will include: Providing hands-on EUC, Desktop and TechBar support Troubleshooting complex Windows, hardware and software issues Supporting enterprise endpoint management technologies, including SCCM and modern management platforms Managing device builds, imaging, deployments and endpoint configuration Supporting Citrix and virtual desktop environments Investigating recurring incidents and identifying root causes Working with infrastructure and engineering teams to deliver permanent solutions Driving continuous service improvement initiatives Identifying opportunities for automation and process optimisation Maintaining high levels of customer satisfaction within a fast-paced enterprise environment Sharing technical expertise and supporting the development of colleagues across the team Skills & Experience We're keen to speak with candidates who have experience across several of the following areas: Desktop Engineering or EUC Support Windows 10 / Windows 11 SCCM / MECM Microsoft Intune Endpoint Management Citrix Virtual Apps & Desktops VDI Technologies ServiceNow Software Deployment & Packaging Device Imaging & Build Management Incident & Problem Management PowerShell Root Cause Analysis Automation & Continuous ImprovementExperience within a large enterprise or financial services environment would be advantageous but is not essential. What We're Looking For We're interested in engineers who are naturally curious and enjoy understanding how things work. People who ask: Why did this happen? How can we prevent it happening again? Can this be automated? How can we improve the employee experience? xjnqpsq You'll take ownership of technical issues, enjoy collaborating with others and be motivated by delivering long-term improvements rather than short-term fixes. GCS is acting as an Employment Business in relation to this vacancy