Junior Infrastructure Engineer

Job summary

This is an exciting opportunity to build your career in infrastructure and cloud security, gaining hands-on experience with AWS alongside exposure to Azure and on-premises technologies. Working with experienced infrastructure specialists and teams across the CMA, you’ll help support, maintain and improve secure, reliable cloud services while developing your technical expertise. You’ll contribute to infrastructure projects, incident resolution, performance monitoring and security activity, with guidance and support from senior colleagues as you grow your skills.

About the CMA

The Competition and Markets Authority (CMA) is the UK’s principal competition and consumer protection authority. We promote competition and protect consumers with a clear end goal in mind: to drive economic growth and improve household prosperity. The CMA has a range of powers, which it uses to undertake a wide variety of cutting-edge, high profile and complex work, spanning merger and market inquiries, competition and consumer law enforcement, our role in the digital markets competition regime, subsidy advice, and internal market advice.

You can read more about working at the CMA including our office locations in our candidate pack

Job description

General

• Support infrastructure projects and programmes, helping delivery align with agreed strategies and architectures.
• Contribute to ITIL-based technical governance forums, such as ARB, CAB and steering groups, by providing input and learning from senior colleagues.
• Support supplier relationship management, helping monitor service delivery and alignment with requirements.
• Assist with the design, configuration, testing, implementation and maintenance of cloud infrastructure solutions.
• Help monitor infrastructure availability and performance, escalating issues and supporting KPI delivery.
• Develop understanding of ITIL, NCSC and GDS guidance, and support colleagues in applying it.
• Support incident and problem investigation, seeking guidance from senior colleagues where required.

Cyber Security & Performance Management

• Support colleagues in maintaining cloud infrastructure security, gaining experience with incidents, vulnerabilities, patches and configuration changes.
• Assist with monitoring performance, availability and costs, supporting analysis, capacity planning, licence management and technical tuning.
• Develop awareness of industry trends and share observations with senior colleagues.

Person specification

It is essential that you can provide evidence and examples for each of the following selection criteria in your application. For tips on how to make the most your application, please have a look at our guidance document.

• Demonstrable experience providing second-line IT support in an enterprise environment. (Lead Criteria)
• Hold CompTIA A+ qualification or equivalent demonstrable experience. (Lead Criteria)
• Hands-on experience with IT infrastructure, systems support or technical delivery, with interest in developing cloud infrastructure knowledge.
• Basic technical skills in AWS and cloud concepts, with interest in building experience in Infrastructure as Code, cloud security, monitoring and automation.
• Basic technical skills, ideally with version control, scripting, monitoring tools, automation.
• Basic technical skills in information security principles, cloud security, vulnerability management and remediation activity.
• Hands-on experience investigating technical issues or incidents, identifying patterns, supporting resolution and escalating appropriately.
• Good communication and collaboration skills, with the ability to explain technical information clearly with support where needed.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• IT infrastructure, systems support and technical delivery
• AWS and Cloud concepts

Benefits

Alongside your salary of £39,500, Competition & Markets Authority contributes £11,443 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

You’ll also get:

• 25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King’s birthday. In addition, you’ll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering.
• Access to our benefits platform which includes retail discounts, cycle to work scheme and payroll giving. Employees can also sign up for season ticket loans.
• Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard.
• A range of wellbeing benefits, including an employee assistance programme, flu vaccinations and eye tests. We also have flexible working options and family friendly policies.

You can read more about our benefits in our candidate pack.

Our Values

We are Ambitious and Evidence-based, and always strive for Excellence.​ We treat everyone with Respect and are Collaborative and Inclusive.​

Everything we do is underpinned by the Civil Service values: Honesty, Integrity, Impartiality and Objectivity.

You can read more about life at the CMA in our candidate pack.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application a