Online Community Manager

About Kidney Care UK

7.2 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down.

For 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We continue to provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.

Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.

We’ve grown significantly over the past five years, so it is an exciting time to join Kidney Care UK, but this is just the start.

About the Role

We are looking for an Online Community Manager to manage and develop Kidney Care UK's online community, building relationships and encouraging participation. This is a patient facing role, providing information, advice and support as well as using insights to help shape the work of the charity and the support we offer. You will make a difference every day.

“I just couldn’t understand what was happening to me until I joined this family. I don’t know how I would have coped if I hadn’t joined.”

You will create engaging content, moderate conversation and ensure an inclusive, safe and inclusive environment for community members. You will work collaboratively with the wider Marketing and Communications team in order to develop the community to reach wider audiences, and lead on the recruitment of volunteer moderators. The role offers a real opportunity to make your mark and develop this vital resource to our kidney community.

About You

We are looking for someone who has experience in online community management, online customer service or online engagement roles. You must be comfortable working independently while following established guidelines and tone of voice. You must be highly organised with excellent written communication skills and you must be able to apply sound judgement when handling senstive or emotional interactions. Ideally, you will have experience in working with, or managing a small team of volunteers, and above all you must have a genuine interest in online communities and digital culture.

This is a part time role, working 14 hours per week. It is expected that 7 of these hours are worked over one day, with the remaining hours worked flexibly over the rest of the week. There will be an expectation of regular attendance at our office in Alton, the nature of which will be agreed with the successful candidate. 

If you think you would be a great fit for the role we would love to hear from you.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families.

• Flexi-time – we are flexible about start and finish times, and flexible about your location, although there will be a requirement to attend our Head Office in Alton, times to be agreed.
• Annual and Christmas leave – we offer 25 days annual leave for full-time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into our generous salary sacrifice pension scheme with employer contributions of 8%.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Third Sector and Charity Comms.

To apply, please click the Apply now button. You will be applying directly through Charity Job. You are required to attach a cover letter detailing concisely why you feel you are suitable for the role. 

For more information about Kidney Care UK please visit our website.

We look forward to hearing from you!