Helpdesk Operator

Helpdesk Operator - Fixed Term Contract 6-8 Months 

Salary: £ 12.71 per hour

Working Hours: Wednesday 08:00 - 17:00, Thursday 12:00- 18:00, Friday 08:00 - 17:00 (Fixed term until 2027)

Location: Unit 3, 3 Oswin Road, Leicester LE3 1HR 

G4S Facilities Management is seeking an experienced and customer-focused Helpdesk Operator to join our Leicester team on a permanent basis. This is a varied and hands-on role where no two days are the same. You’ll be responsible for handling customer enquiries, coordinating support services, and ensuring a high standard of service delivery. If you have excellent communication skills, strong attention to detail, and enjoy working in a fast-paced, collaborative environment, this is a great opportunity to build a rewarding career with our team.

 

Key Responsibilities

• First-Class Response: Answer incoming calls quickly and manage email requests in our Helpdesk Mailbox, ensuring key service standards are met. 
  
  
• System Logging: Accurately log, track, and direct customer requests using our dedicated CAFM software system. 
  
  
• Operational Coordination: Timely raise Purchase Orders for reactive tasks and direct requests to operational teams. 
  
  
• Client Engagement: Liaise with clients, Local Authorities, and internal managers, providing prompt updates on outstanding work. 
  
  
• Departmental Support: Maintain accurate records and carry out essential administrative tasks such as filing, auditing, and document management. 
  
  
  
  

Essential

• Experience working in a busy Help Desk, customer service, or reception environment. 
  
  
• Experience using Google systems 
  
  
• Outstanding verbal and written communication skills with strong active listening abilities. 
  
  
• Excellent interpersonal skills with a composed, professional approach to multitasking. 

Desireable 

• Previous experience using CAFM software systems. 
  
  

• Familiarity with softphone call-handling tools. 
  
  
• Background in Facilities Management (FM) 
  
  
  

At G4S Facilities Management, our goal is to create spaces where people can do their best work. By delivering the essential services that keep hospitals, schools, and secure government sites running smoothly, our teams ensure every site is the best it can be. Join us and make a real impact every day.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below; 

• 25 days holiday plus bank holidays.
  
  

• Progression, training and development catered to you.
  
  

• Refer A Friend incentives. 
  
  

• Company pension scheme with employer contributions.
  
  

• G4S Life Assurance Scheme.
  
  

• Subsidised healthcare plan.
  
  

• Charity work- Match-IT and Payroll Giving.
  
  

• Confidential Counselling Services.
  
  

• 24/7 support specialising in health and medical. 
  
  

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com.   In the UK, the company has an extensive network of offices and more than 31,000 employees.

 

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