Customer Service Advisor

Customer Service Advisor Location: Chandlers Ford Hours: 37.5 hours per week, Monday - Friday About the Role Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service Key Responsibilities Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution Take ownership of customer concerns and work proactively to improve satisfaction and retention Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly Chase purchase orders for upcoming services and provide accurate cost information Process service orders referred by the Service Team Support customers with queries in a professional and helpful manner Maintain accurate data within our ERP system Arrange hotel bookings for technicians as required Escalate any issues that may impact customers or business operations Promote additional products and services to support business growth Develop a solid understanding of fire and security products to assist customers effectively Support onboarding and training of new team members Collaborate positively with internal teams across the business Maintain excellent communication with customers and colleagues at all levels About You Strong communication and interpersonal skills Customer-focused with a proactive approach to problem-solving Organised with excellent attention to detail Ability to manage multiple tasks in a busy environment Team player with a positive and supportive attitude Previous customer service experience is desirable What We Offer Competitive salary Monday to Friday working hours (no weekends!) Career development opportunities within a growing national business Supportive and collaborative team environment If you re looking to build a rewarding career in customer service with a company that values its people, we d love to hear from you. Please submit your CV or contact (url removed)