Administrator

About the Role

We are seeking an organised, reliable and proactive Administrator to provide essential administrative support and ensure the smooth day-to-day running of the service. The successful candidate will have excellent organisational and communication skills, strong attention to detail and the ability to manage competing priorities in a busy working environment.

Key Responsibilities

• Provide general administrative and clerical support to the team.

• Manage incoming calls, emails and correspondence, responding professionally and directing enquiries appropriately.

• Maintain accurate records, databases and filing systems, ensuring information is up to date and handled confidentially.

• Schedule meetings, arrange appointments and manage calendars.

• Prepare documents, reports, letters and other administrative paperwork.

• Organise meetings, take minutes and follow up on agreed actions where required.

• Process incoming and outgoing correspondence and maintain effective document management systems.

• Support data entry, information processing and routine reporting.

• Liaise with colleagues, service users and external professionals to ensure effective communication.

• Monitor office supplies and assist with general office organisation.

• Ensure administrative processes comply with organisational policies, data protection requirements and relevant procedures.

• Undertake additional administrative duties as required to support the wider team.

Essential Skills and Experience

• Previous experience in an administrative or office-based role.

• Excellent written and verbal communication skills.

• Strong organisational skills and attention to detail.

• Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook.

• Ability to manage workloads, prioritise tasks and meet deadlines.

• A professional, helpful and customer-focused approach.

• Ability to work independently and as part of a team.

• Understanding of confidentiality and data protection.