ANDERSON RECRUITMENT LTD
Customer Service Manager
Customer Service Manager at ANDERSON RECRUITMENT LTD, based in Stroud, South West, paying £34,000 - £36,000 per annum. This is a permanent role.
- Pay
- £34,000 - £36,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Stroud, South West
- Closing date
- Sector
- Customer Advisor
About 10% above the going rate for customer advisor
Reference job/details/27547b2d-a6c4-41b5-bcb2-a06485f8cb81
About the role
Customer Service Manager
Back to Listings Post Date : 26 October 2026 Employment Type: Permanent Full Time Hours: Monday – Friday 37.5h per week. Location: Stroud Wages: £34,000 - £36,000 Who to contact: Mollie View ProfileRare and exciting, permanent, full-time opportunity to join our client based in Stroud, who offer a collaborative, supportive and rewarding working environment where people can reach their full potential!
Our client is a leading, well-known premium sustainable brand, and due to continued growth, they are recruiting for a newly created role. You will manage an existing team of 5 (expected to grow to 8 by the end of 2026), taking a hands-on approach, leading by example and motivating the team. The role will also involve analysing data, identifying trends and improving processes to proactively prevent customer issues.
This varied role combines direct customer engagement with team management, resolving complex customer issues, developing team capability and continuously improving the customer experience.
Responsibilities:
- Lead, motivate and develop a growing Customer Service team of 5 (possible increase to 8 by the end of 2026)
- Manage team performance, KPIs and service levels.
- Conduct regular one-to-ones, reviews and team coaching.
- Monitor workloads, response times and customer service queues.
- Act as the main escalation point for complex customer issues.
- Resolve complaints professionally and ensure positive outcomes.
- Take a hands-on approach to customer enquiries and support tickets.
- Deliver an exceptional customer experience across all channels.
- Work closely with other departments to resolve customer issues.
- Analyse performance data to identify trends and areas for improvement.
- Produce regular reports and recommend improvements.
- Identify recurring issues and implement preventative solutions.
- Monitor customer reviews and drive improvements in satisfaction.
- Improve processes, systems and workflows to increase efficiency.
- Identify training needs and support ongoing team development.
Candidate Attributes:
- Previous experience managing a team
- Enthusiastic, positive influence
- Comfortable dealing with complaints
- Able to analyse data to spot patterns
- Strong communication and interpersonal skills
- Ability to multitask, prioritise, and manage time effectively
Hours: Monday – Friday 37.5h per week.
Salary: £34,000 - £36,000 per annum (depending on experience) + benefits including:
- 25 days plus statutory holiday, increasing with length of service
- Annual profit share scheme
- Employee product discount
- Nest Pension contributions
- Free parking
- Company social events
- Career progression with support and training
** Please note: In peak summer season, occasional support may be asked of you out of typical office hours or bank holidays – this is ad hoc, with TOIL x 1.5 offered in return **
Job Application Customer Service Manager ApplyReference: job/details/27547b2d-a6c4-41b5-bcb2-a06485f8cb81 · Posted 2 days ago · Closes 26 Nov 2026 · Listed via ANDERSON RECRUITMENT LTD
Apply for this job
This role is listed via ANDERSON RECRUITMENT LTD. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Signed in? Every job you apply for counts toward your weekly goal and badges. How it works
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.