CARRINGTON BLAKE RECRUITMENT LIMITED
OR120272 – Technical Support Officer – Housing
OR120272 – Technical Support Officer – Housing at CARRINGTON BLAKE RECRUITMENT LIMITED, based in Deal, South East. This is a contract role.
- Pay
- Not given by the employer
- Hours and contract
- Contract · On site
- Location
- Deal, South East
- Closing date
- Sector
- IT & Software
Reference https://www.carringtonblakerecruitment.co.uk/?post_type=job_listing&p=18380
About the role
Work Pattern: 5 days Mon – Fri, 7.4 hours a day, 37 hours per week
PAYE Pay Rate: £17.96 per hour
Main Purpose of the Role
To provide customer-focused administration and support for housing grants, managing a caseload from initial enquiry through to completion. The role involves liaising with customers, Technical Officers and contractors, ensuring applications are progressed efficiently and financial information is accurate.
Typical Day Overview
- Acting as the first point of contact for customers regarding housing grants.
- Managing and progressing a caseload of grant applications.
- Keeping customers updated on the progress of their applications.
- Liaising with Technical Officers, contractors and other relevant teams.
- Checking documentation and ensuring information is complete and accurate.
- Preparing financial documents and monitoring grant expenditure.
- Handling sensitive customer enquiries professionally.
- Managing a busy workload and prioritising competing deadlines.
Key Skills & Responsibilities
- Strong customer service and communication skills.
- Experience managing a busy caseload/workload.
- Good administrative and organisational skills.
- Ability to deal with sensitive or confidential customer matters.
- Experience liaising with contractors, technical teams and customers.
- Good financial awareness and ability to prepare financial documentation.
- Ability to monitor and progress applications through to completion.
- Strong attention to detail and accuracy.
- Ability to work independently and meet deadlines.
- Knowledge of Housing Grants legislation is desirable.
- Knowledge of the benefits/welfare system is desirable.
Essential Requirements / Qualifications
- Previous experience in customer service, housing administration, grants administration or a similar role.
- Experience managing a caseload or high-volume workload.
- Strong written and verbal communication skills.
- Good IT and general administrative skills.
- Ability to handle financial information accurately.
Reference: https://www.carringtonblakerecruitment.co.uk/?post_type=job_listing&p=18380 · Posted 4 days ago · Closes 27 Nov 2026 · Listed via CARRINGTON BLAKE RECRUITMENT LIMITED
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