University of Cumbria
Student Enquiry Point Coordinator (0.6 FTE)
Student Enquiry Point Coordinator (0.6 FTE) at University of Cumbria, based in Ambleside, North West, paying £26,707 - £30,378 per annum. This is a permanent role.
- Pay
- £26,707 - £30,378 per annum
- Hours and contract
- Permanent · On site
- Location
- Ambleside, North West
- Closing date
- Sector
- Education & Teaching
10% below the typical rate for education & teaching
Reference XX159826-R2
About the role
We are the University of Cumbria, for and from Cumbria and our localities, rooted in serving our communities, with people, place and partnership at our heart.
Now is a very exciting time to be joining us because we are delivering a new "Towards 2030" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.
We are seeking an experienced and motivated Student Enquiry Point Coordinator to join our Student Services team at our Ambleside campus.
About the Role
You will:
- Act as a central point of expertise for complex student enquiries
- Working with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality
- Work collaboratively across university services to deliver seamless student experience
- Drive service improvements and contribute to a welcoming, well-managed campus environment
About You
You will:
- Have significant experience in student services, customer service or a related environment
- Demonstrate an understanding of student support processes and needs within higher education
- Experience of university, its operations and student community
- Be confident handling complex or sensitive enquiries with professionalism and empathy
- Have experience supporting or supervising colleagues and contributing to a high-performing team
- Be proactive, organised and committed to delivering excellent service
Informal Enquiries: Glenys Taylor - Gateway Manager - [email removed] or Rob Wilson - Ambleside Campus Manager - [email removed]
We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour working week (pro rata), 33 days holiday plus bank holidays (pro rata), excellent pension scheme with 8% employer contribution, hybrid working in line with business need and corporate discounts to name a few. For more information please click HERE
For more information about the University of Cumbria, click here.
Closing Date: 01 Nov 2026
Sub Section: Professional Services
Salary: £26,707 with incremental progression to £30,378
Reference: XX159826-R2 · Posted 3 days ago · Closes 1 Nov 2026 · Listed via University of Cumbria
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