Neurodevelopmental Support Practitioner

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Job Reference HCRGCG/TP/117684/21014

Apply for this job Number of Positions: 2 Contract Type: Fixed Term - Full or Part Time Contract length e.g. 12 months: 12 months Salary: £31,710.00 FTE Weekly contracted hours: 37.5 Location: Chertsey Closing Date: 08/11/2026 Job Category: HCRG - Additional Clinical Services Service type: HCRG - Children's Services Business Unit: HCRG - Surrey 0-19

Job Introduction

As a Neurodevelopmental Support Practitioner, you’ll be part of our valued team based at White Lodge. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £31,710.00 FTE with access to our group pension.
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

Job Description 

As a Neurodevelopmental Support Practitioner, you will provide early and ongoing support to children, young people and families throughout the neurodevelopmental pathway. Acting as a care navigator and first-line practitioner, you will deliver telephone and face-to-face support, assist with triage and waiting list reviews, and ensure families receive timely, compassionate communication while awaiting assessment or following referral outcomes. The role supports care coordination, enhances the family experience, and helps reduce pressure on clinical teams.

Location: Travel across the locality is required. A full driving licence and access to a car are desirable.

Main Responsibilities

• Act as the first point of contact for families accessing the neurodevelopmental pathway.
• Review referrals and support waiting list management to ensure records remain accurate and up to date.
• Provide telephone and virtual support, offering guidance, reassurance and information throughout the pathway.
• Support the development of family resources, including website content and information packs.
• Coordinate follow-up appointments and maintain accurate records of all interactions.
• Signpost families to appropriate services and support, regardless of diagnostic outcome.
• Work closely with clinical and administrative teams to support effective patient progression through the service.
• Communicate sensitively and compassionately, reducing uncertainty and distress for families.
• Escalate concerns appropriately and work within safeguarding, governance and professional boundaries.

Ideal Candidate

Essential

• Experience supporting children, young people and/or families in a health, education, social care or community setting.
• Experience providing direct or telephone-based support.
• Strong communication, organisation and time management skills.
• Ability to maintain accurate electronic records.
• Understanding of confidentiality and safeguarding responsibilities.

Desirable

• Experien