Insurance Client Account Handler

Our client are a successful growing insurance brokers based in Newport, Shropshire. As a result of their continued success they have immediate and great opportunities to join their friendly and collaborative team. They are a long-established business that offers excellent career progression and career prospects. This position would suit somebody with good all-round business administration experience in the insurance sector. If you want to work in a vibrant busy office within a small team then this is the perfect setting. Excellent training and ongoing support is provided.

This role will involve you assisting and carrying out insurance administration for new and existing clients handling both commercial and personal clients, providing a professional service and advice, both in and outbound client contact, face to face and over the phone and through written correspondence.

Duties and responsibilities:

• Providing compliant day to day servicing and administration of client insurance requirements in a timely, technically accurate and cost-effective manner.
• Processing all correspondence, new business enquiries, adjustments and renewals, using industry standard software systems.
• Ensuring all post, email and diary activity is processed, maintained and completed in line with internal service standards.
• Ensure that the company procedures and processes are followed.
• To advise on and handle Business and Individual clients insurance requirements and to manage own workload professionally and efficiently.
• To generate new business enquiries and to handle existing client renewals
• To work as part of a small team, with front of office, face to face contact with clients

Essential requirements:

• Previous experience as a Customer Service Adviser within an office environment
• Experience using IT systems and Microsoft Office package
• Have a high level of accuracy in numeracy and literacy
• Have good attention to detail
• Have the ability to successfully work as part of a team and support others
• Have good communication skills

Ideal requirements: 

• Have experience in the insurance industry or the financial service industry.
• Have an understanding of Car, Home and Business Insurance products
• Hold CII qualifications

Salary / Package:

Salary up to £22,000 depending on your level of experience and qualifications. Working hours will be Monday – Friday 9am – 5pm. Holiday entitlement will be 24 days plus bank holidays. Pension. The company also hold regular social events including a fantastic Christmas party. Full and ongoing training and development. Full funding for CII professional learning and examinations.