Supporter Care Administrator

Reporting to the Supporter Care Lead, the Supporter Care Administrator will be a key member of the Supporter Care sub-team, within the Fundraising & Supporter Engagement (FASE) Team. The Supporter Care Administrator will be responsible for the effective and efficient delivery of the Supporter Care function for the Belfast office of Christian Aid Ireland and responsible for managing all aspects of voluntary income, including processing, banking, data entry, acknowledging, providing administrative support for all fundraising campaigns and appeals as well as providing excellent donor care.

Main Areas of Responsibility & Accountability 

• To be the first point of contact for supporters phoning and e-mailing the central line and inboxes, providing excellent supporter care including the resolution of donation related queries, both positive feedback and complaints, and ensuring all such interactions are appropriately recorded.
• To confidently communicate with supporters on the impact of their donations including the benefits of regular giving, Gift Aid / Tax Efficient Giving, promoting the benefits of communicating by both e-mail and telephone.
• To meet and greet all visitors to the Christian Aid Ireland office in Belfast.
• To process offline and online donations in accordance with our Supporter Care procedures and to input and/or import donor/donation data onto the database while maintaining a high standard of data quality throughout.
• To produce supporter acknowledgement letters for all donations.
• To ensure all activity is carried out in full compliance with Christian Aid Ireland financial policies.
• To undertake regular database maintenance and data cleaning procedures to maintain data quality and ensure that the database contains complete, accurate and reliable information.
• Helping the wider team with administrative support in the run-up to events and particular campaigns, ensuring excellent organisation and a positive experience for those attending.
• Supporting the wider team with calling volunteers, churches and individual supporters, to build new and nurture existing relationships, increasing engagement with campaigns and resources and building long term support.