Service Designer

Service Design - Central Government - 6 month contract - North England Hub Hybrid Working

I have an immediate opportunity for an experienced Service Designer to join a busy government team in the north of England. You can be based from one of their multiple locations with an expectation to work 3 days onsite.

You will lead service design activity as part of a multidisciplinary team, using evidence and research to simplify services and improve their digital services offering.

As such, I am keen to speak with candidates who have

• Proven experience leading service design on complex digital transformation programmes.
• Ability to design and improve end-to-end services across multiple teams, systems and channels.
• Advanced skills in service mapping, blueprinting and systems thinking.
• Strong understanding of user-centred design principles and practices.
• Experience turning user research findings into clear, prioritised service improvements.
• Ability to balance user needs with organisational, operational and policy constraints.
• Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams.
• Background working in UK Government, wider public sector or other highly regulated environments, with knowledge of Government Service Standard and Service Manual would be preferred.

Interested? Apply now for immediate consideration!