Pension Client Relationship Manager

Alexander Lloyd have an exciting new position for a Pension Client Relationship Director to join one of the UKs most established Pension firm. This is an excellent opportunity to join a successful and growing firm within an interesting and varied role committed to providing an excellent service to their clients and ensuring relationships are long standing and successful.

The Role

As a Client Relationship Director, you’ll be a trusted partner to clients and a strategic leader within the firm. You’ll take ownership of key client relationships, ensuring satisfaction, loyalty, and long-term success. Working alongside the Consulting and Operations SMEs, you’ll identify opportunities to expand and enhance the services, aligning client needs with Capita’s broad capabilities across pensions, technology, and consulting.

Key Responsibilities

• Develop and lead relationships with existing clients, driving satisfaction and long-term engagement
• Identify and pursue opportunities for up-selling and cross-selling opportunities.
• Collaborate with workforce management teams to align forecasting and delivery with client needs
• Attend client service reviews and lead strategic discussions to strengthen partnerships
• Work with MI teams to produce actionable insights and high-quality reporting
• Continuously review processes, ensuring operational best practice and excellent client outcomes

What We’re Looking For

• Strong experience in DB Pensions Consulting
• Proven success in a client relationship or strategic account management role
• Exceptional communication and presentation skills, with the ability to convey complex concepts clearly
• Experience managing, mentoring, and developing teams
• A meticulous approach to detail and client communication
• Ability to drive performance standards and deliver measurable results

What’s in it for you:

• Join a trusted business who are growing and continuing to successfully grow, taking on clients in a range of sectors
• Flexible/ Remote working
• Excellent work life balance.
• wealth of opportunities, benefits, and support to help you grow both professionally and personally.

Please quote 52117 when calling Sarah at Alexander Lloyd or email them at sha@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.