Customer Support Advisor

CUSTOMER SUPPORT ADVISOR   CREWE FULL TIME 9AM – 5.30PM MON-THURS, 9AM – 3PM FRI PERMANENT £27-£29K DOE PLUS COMPANY BONUS  THE ROLE

• Respond to customer enquiries by telephone and email in a timely and professional manner
• Provide accurate information about products, services and company policies
• Handle complaints with empathy and professionalism, aiming for first-contact resolution where possible
• Investigate complaints by gathering relevant information, analysing situations and identifying appropriate resolutions
• Maintain accurate records of customer interactions, complaints and outcomes in the company CRM
• Following up with customers after issues have been resolved to ensure ongoing satisfaction
• Assist with porting-related enquiries and issues

 WHAT WE ARE LOOKING FOR 

• Strong communication and customer service skills
• A professional and articulate telephone manner
• The ability to remain calm and professional when handling customer enquiries and complaints
• Strong organisational skills, with the ability to manage multiple tasks and prioritise effectively

HOW TO APPLY For more information on the Customer Support Advisor role, contact Rob Hulse at Intro Personnel on [phone removed] or e-mail your current CV to [email removed] Due to the expected high number of applications for the Customer Support Advisor role, we regret that we will not be able to respond to all unsuccessful applicants. For a full list of Intro Personnel’s current vacancies please visit Intro Personnel’s website at Intropersonnel.co.uk and follow us on Facebook and Linked In.