Field Solutions Group
Helpdesk Technician – Hertford
Helpdesk Technician – Hertford at Field Solutions Group, based in Hertford, East of England. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- Hertford, East of England
- Closing date
- Sector
- IT Support
Reference https://fieldsolutionsgroup.co.uk/job/helpdesk-technician-hertford/
About the role
IT Helpdesk Technician
To assist clients with technical issues on hardware printing products, IT, networking and software, providing support to avoid field service and technical visits, and increase service productivity. Being part of the Helpdesk Team, the job holder is the first line remote fix of service calls logged by clients, and to remotely monitor clients’ devices.
Key Responsibilities
- Monitoring of all devices within specified accounts
- 1st Line remote diagnosis of devices and software support
- Liaising with stock department daily
- Liaising with Call Control daily
- Placing orders for toners and consumables
- Escalating any potential issues to helpdesk Manager
- Compilation of monthly reports
Essential Experience
- IT related position and have exceptional customer service skills.
- Customer Service experience required
- Previous Helpdesk experience advantageous
- Ideally have a working knowledge of networking and software installations
- A good level of IT knowledge
- Strong operational and process experience
- Ability to communicate with all levels with the customer and organisation, both face to face and over the phone
Desirable Experience
- IT qualifications such as CompTIA, Microsoft certifications
- Currently working in a 1st Line IT Helpdesk role
Reference: https://fieldsolutionsgroup.co.uk/job/helpdesk-technician-hertford/ · Posted 1 week ago · Closes 17 Nov 2026 · Listed via Field Solutions Group
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