Nanotek Ltd
Help Desk Supervisor
Help Desk Supervisor at Nanotek Ltd, based in North London, London, paying £20,000 - £27,000 per annum. This is a permanent role.
- Pay
- £20,000 - £27,000 per annum
- Hours and contract
- Permanent · On site
- Location
- North London, London
- Closing date
- Sector
- IT Support
41% below the typical rate for it support
Reference 00000004-1
About the role
Job Role:
Help Desk Supervisor - Enfield
** Please note - You must have supervisory or man management experience to be considered for this role **
Candidate Criteria:
- Helpdesk Management Solutions - Altiris Helpdesk Solution 6 is preferred.
- Networking and Communications fundamentals including diagnostic trouble shooting.
- PC, Server and Application fundamentals.
- Windows Operating Systems, XP/Windows 7/Windows Server 2003/2008.
- Hardware knowledge to include - Lenovo or IBM Thinkpad, HP Desktops, HP Thin Clients, HP Printers and HP server Infrastructure.
- Written documentation skills for the production of work instructions procedures and policies.
- Lotus Notes 8.5, Domino Server 8.5 and Same Time 8.
- User Domain administration within a Microsoft Active Directory environment,
- Microsoft Office 2010/2013 and associated Microsoft products.
- A understanding Citrix Administration 4.5 or higher.
Job Role:
The Help Desk Supervisor’s Role is to oversee the Help Desk 1st and 2nd Line teams who support up to 1000 (Europe, Middle East and Africa) group users. To ensure that the help desk takes clear accountability for the management, communication correct assignment and categorizing of all logged Support calls.
Reference: 00000004-1 · Posted 1 week ago · Closes 27 Feb 2030 · Listed via Nanotek Ltd
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