Course Administrator

Job title:                                        Course Administrator

Accountable to:                           Course and Events Coordinator

Place of work:                              Remote, with occasional visits to Lewes.

Overall responsibilities:         This role supports the seamless running of our courses by managing key administrative tasks and digital systems

Hours:                                             Part time 10 hours per week a minimum of 2 days per week.

Starting salary:                           £14 per hour

Term:                                               This is a temporary role of 3 years, with the potential to extend (dependant on funding).

 

About LWDW Training                                                                                                                    

 LWDW Training is a not-for-profit organisation dedicated to transforming how society understands, approaches, and experiences death and dying. Our mission is to improve the quality of life for all, regardless of age, nationality, or background, and to help build compassionate communities where people are better prepared for, and supported through, the end of life.  We offer unique, person-centred education and training across the UK, for those called to become end of life companions or end of life doulas, or for anyone who wishes to be better informed about death and dying.

As a small, multidisciplinary team, we work within a supportive culture grounded in shared values, equality and collaboration. We encourage autonomy, reciprocity, and personal accountability, and we’re looking for like-minded, motivated individuals who are eager to grow, contribute, and be part of this pioneering movement which centers around meaningful connections and social change.

About the role

The Course Administrator provides essential operational support to ensure the smooth and effective delivery of our training programmes. Working within a person-centred, collaborative and equality-driven organisation, the post-holder will maintain the administrative and digital systems that underpin our courses. This includes managing online platforms, supporting course setup,  liaising with guest speakers and ensuring the accuracy of course information and documentation. The role requires strong organisational skills, high attention to detail, and confidence working with multiple digital tools, including advanced SharePoint skills.

Main duties & responsibilities Course Administration

·        Create Zoom links for online sessions and distribute them to learners, facilitators and team members.

·        Set up Teams channels for each cohort with appropriate access, resources and structure.

·        Manage shared calendars to ensure accurate scheduling of sessions, key dates and deadlines.

·        Prepare and distribute course briefing documents, ensuring accurate information and correct links to internal systems.

·        Keep track of course evaluations, collating feedback and ensuring follow-up actions are recorded and shared.

·        Book guest speakers, manage communications with them and ensure they receive all necessary logistical and course information.

Digital Systems & Record Keeping

·        Set up and maintain SharePoint course pages, ensuring correct organisation, structure, permissions and resource storage.

·        Maintain accurate learner and course records across Arlo, SharePoint and other platforms.

·        Support digital organisation for facilitators, including preparing files, uploading resources and updating documentation.

Venue & Logistics Support

·        Conduct venue research for in-person training and events, gathering information on accessibility, suitability, cost and availability.

·        Support the venue booking process and ensure venue details and logistics are clearly communicated.

Team Support

·        Take minutes in team meetings, recording actions clearly and accurately and tracking progress over time.

·        Support team organisation and communication to ensure smooth operational processes.

·        Provide administrative support to other training-related activities as required.

General Responsibilities

·        Ensure all communication and processes reflect our values of person-centredness, equality and collaboration.

·        Contribute to a consistent, high-quality learner experience across all courses.

·        Work collaboratively and proactively with colleagues across the organisation.

Person specification

The ideal candidate is a highly organised, detail-focused administrator with strong digital skills, particularly in advanced SharePoint, who can manage multiple tasks, support smooth course operations and communicate clearly with all members of the organisation. They are proactive, reliable, values-driven and able to work collaboratively within a person-centred, inclusive team environment

Essential Skills, Knowledge and Experience

• Strong organisational and administrative abilities with exceptional attention to detail.
• Confident using digital tools, including advanced SharePoint, Zoom, Microsoft Teams, shared Outlook calendars and similar systems.
• Ability to set up and manage structured digital spaces (e.g., Teams channels, SharePoint sites, course pages).
• Strong communication skills, both written and verbal, with the ability to share information clearly and professionally.
• Ability to manage multiple responsibilities and meet deadlines reliably.
• Accurate record-keeping and ability to track documents, actions and course progress.
• Experience coordinating meetings, including minute-taking and tracking actions.
• A proactive mindset and strong problem-solving skills.
• Commitment to inclusive, collaborative and person-centred ways of working.

Desirable Skills, Knowledge and Experience

• Experience in training administration.
• Understanding of end-of-life care, community training or related fields (lived or professional experience).
• To have completed the LWDW Foundation Training

Benefits

Remote working with occasional trips into the office when required

Flexible working pattern

Training opportunities

How to Apply

Please upload your up to date CV and provide a cover letter which clearly demonstrates your skills, knowledge and experiences which are essential to this role.

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