Reservations Coordinator

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Job Reference exclusive/TP/256965/7874

Apply for this job Contract Type: Full Time Contract Details: Full-Time Permanent Salary: £13.15 per hour (equivalent to a £27,352 annual salary) plus fantastic benefits Working Hours: 40 Location: Winchester Closing Date: 13/11/2026 Job Category: Reservations, Events, Sales and Revenue Properties: Lainston House Hotel,Sparsholt, Hampshire Departments: Reservations

Job Introduction

Reservations Coordinator

Shape Memorable Guest Experiences at Lainston House

Lainston House, part of Exclusive Collection, is a beautiful 17th-century country house hotel renowned for its rich heritage, award-winning dining experiences, cookery school and exceptional hospitality. Surrounded by stunning Hampshire countryside and home to a thriving walled kitchen garden, Lainston House offers guests a truly memorable and authentic experience.

We are looking for a guest-focused and commercially minded Reservations Coordinator to join our team. This is an exciting opportunity for someone who enjoys building relationships, delivering exceptional service and converting enquiries into memorable guest experiences. As the first point of contact for many of our guests, you'll play a key role in shaping their journey from the very first interaction.

At Exclusive Collection, we value our people and are committed to creating an environment where they can thrive. As a Reservations Coordinator, you'll enjoy:

• Competitive salary plus service charge
• 50% discount on Food & Beverage across Exclusive Collection properties
• Preferential rates on stays across our hotels
• Free meals whilst on duty
• Free use of the on-site gym
• Free parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and benefits through Hospitality Essentials
• Excellent training, development and career progression opportunities across the Collection

Key responsibilities

As Reservations Coordinator, you'll be responsible for handling all guest accommodation enquiries and reservations, ensuring a seamless and personalised experience from initial enquiry through to arrival. Working closely with the Sales and Guest Experience teams, you'll maximise conversion opportunities while maintaining the highest standards of service and accuracy.  Our Reservations Coordinator will:

• Manage and respond to reservation enquiries received via telephone, email and online booking channels in a timely, professional and engaging manner.
• Convert leisure enquiries into confirmed bookings whilst maximising revenue opportunities through effective upselling and cross-selling.
• Promote room upgrades and additional guest experiences to enhance guest stays and increase revenue.
• Maintain accurate reservation records, correspondence and booking details within hotel systems.
• Ensure all guest requirements and preferences are captured and communicated effectively across the business.
• Work closely with the Sales and Guest Experience teams to identify opportunities, share leads and support business objectives.
• Deliver exceptional customer service throughout every stage of the guest journey.
• Maintain excellent product knowledge of the hotel, dining experiences, events and wider Exclusive Collection offering.
• Support the wider team during peak periods and contribute positively to departmental performance.

Person Specification

We're looking for a positive and organised Reservations Coordinator who is passionate about creating