Field Services Scheduler

The Energy Revolution 🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team 🤝

As a Field Services Scheduler, you’ll play a key role in coordinating and optimising our field disconnection activities. You’ll ensure field agents are deployed efficiently, appointments are managed effectively and work is completed within agreed service levels, while maintaining strong customer outcomes and compliance standards.

The day-to-day responsibilities will include but are not limited to the following:

• Planning and allocating daily workloads to field disconnection agents, managing appointments and route planning to maximise efficiency and productivity

• Monitoring field activity throughout the day, making real-time adjustments and prioritising urgent, priority and escalated cases where required

• Liaising with field operatives, internal teams and third-party partners to coordinate disconnection and reconnection activities within agreed service levels

• Maintaining accurate records across relevant systems and databases, while producing operational reports and monitoring performance against key business targets

• Investigating and resolving scheduling issues, operational bottlenecks and resource challenges to keep field activity running smoothly

• Building effective working relationships with stakeholders across Collections, Customer Service, Metering and Billing, ensuring activities are completed in line with company policies, procedures and compliance requirements

• Supporting a positive company culture and taking on any other reasonable duties as requested by your line manager

The Spark we're Looking For 🔍

• Experience in scheduling, planning, logistics coordination or a similar operational role

• Strong organisational and time management skills, with the ability to prioritise workloads and manage multiple tasks effectively

• Excellent communication and stakeholder management skills, with confidence working with colleagues and external partners

• Good working knowledge of Microsoft Office, particularly Excel, with a strong focus on data accuracy and attention to detail

• Strong analytical and problem-solving skills, with a practical and solutions-focused approach

• Ability to work effectively under pressure in a fast-paced environment, while remaining organised and adaptable

• Self-motivated and proactive, with a positive approach to teamwork, learning and continuous improvement

Perks that Power Your Journey ⭐️

• Annual Salary up to £26k

• Company annual bonus scheme

• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month

• Private Medical Insurance with Vitality Health

• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more

• Life Insurance policy, providing coverage at four times your salary

• Employee Assistance Programme offering confidential support and guidance

• Enjoy an array of complimentary snacks, drinks, and lunch options in our office

• Salary sacrifice pension scheme where we will match contributions up to 5%

• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [email removed]