IT Support Technician Apprentice

Are you looking to kick start your career in IT with an employer who has a track record of apprentice success? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you.  
PETA are proud to be working with ServerHouse to support them with the recruitment and training of a new IT Technician Apprentice. The successful applicant will join the team at their office in Fareham and work Monday to Friday on a shift pattern.     Why choose an apprenticeship with ServerHouse? 

ServerHouse have over 1000 routers switches and end devices connected to their network, they manage a Tier 3 Datacentre with connects to the London Internet exchanges and manage systems as extended and diverse as fibre optic cables in Malta, Frankfurt and Brazil, to microwave links from the Isle of Wight to the Mainland, and individual customers' telephones. 

Receive hands-on- the- job training and enjoy the varied, broad range of responsibilities, gaining lots of fantastic experience. You will get great exposure with lots to learn within this apprenticeship role. Working at ServerHouse will allow you to gain unique skills and have job progression opportunities for the future.  

At ServerHouse, they pride themselves on having honest employees, who are able to ask lots of questions, confidently give and take constructive criticism and listen to each other with all aspects of the job.  

If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.    Training to be provided: 

As an IT Support Technician Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at ServerHouse combined with 25 days of off the job training at the PETA training centre in Cosham.     About the role: 
 
Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties on a typical shift pattern: 

• Managing networks 
• Repositioning a frequency on a long range Wi-Fi antenna 
• See a remote link to a location is offline, choose a new frequency 
• Login to several routers and switches, spending time doing the following: isolating interesting IP connectivity and Ethernet PPPOE faults 
• Use ticketing system to communicate to customers  
• Answer customer queries & fixing issues as part of a team 

Night shifts:

• Troubleshooting fibre optic connectivity in Europe, Malta and Brazil 
• Raising tickets when the network management indicates that fibres/services are down 
• You would be liaising with Global Carriers such as Lumen, GTT, Colt and Zayo 

5 day rotation- Shift working (Average 32 hours per week)

Shift pattern will be (Monday to Friday):  4 x 8 hour shifts: 

• Mornings (06.45 to 15.00)
• Late afternoons (13.45 to 22.00)
• Nights (21.45 to 07.00)

Essential skills: 
 
Could this be the ideal role for me? If you are looking to turn your passion for IT into a career, this could be the ideal role for you. Whilst you do not need any formal IT experience, you will need a genuine interest in IT, have an enthusiastic and flexible approach to work, be an excellent team player and have the confidence and ability to solve problems.     To be considered for this role, you will also require:   

• GCSEs at grade 4/C or above in English and maths (or equivalent)
• Excellent problem-solving skills 
• Positive outlook with the ‘have- a-go’ attitude 
• Patience 
• Attention to detail  
• Willingness to learn & to double check work 
• 18+ years due to health and safety