Blue Arrow
Admin Officer - Antrim
Admin Officer - Antrim at Blue Arrow, based in Lisburn and Castlereagh, Northern Ireland. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- Lisburn and Castlereagh, Northern Ireland
- Closing date
- Sector
- Administrator
Reference JN -102026-134389_1791992283
About the role
We are currently recruiting an Admin Officer for our client based in Antrim. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: ASAP
Rate of pay: £13.75
Duration: 51 weeks with a possibility of extension
Hours of work: Monday - Friday 9am - 4pm, 7hours per day including 30mins lunch break 32.5
Key Responsibilities
"Telephony Role
Answer Finance Support incoming calls.
Provide telephony cover between 9am and 4pm
Differentiate between call enquiries.
Use IT systems (to include Legacy Benefit systems, Finance Support Computer System, Searchlight and Universal Credit computer system) to answer queries and refer claims and query calls to appropriate team using IT solutions, accurately completing all necessary system actions. Take customers through claim forms on NI Direct as required.
Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
Escalate calls from vulnerable callers and appointees/representatives per guidance.
Escalate complaints per guidance.
Take appropriate action on Unacceptable Customer Behaviour.
Demonstrate flexibility, meeting customer demand in a fast paced environment.
Initial training office based with the potential to work from home following successful completion of training."
Essential Criteria applicants must have:
- 5 GCSE's Maths and English (Proof of certs required)
Please send your CV via the link or email
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Reference: JN -102026-134389_1791992283 · Posted 2 weeks ago · Closes 13 Nov 2026 · Listed via Blue Arrow
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