Admin Officers - LISBURN

We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Lisburn as an Administration Officer

Administrator Pay Rate: £13.75

Start Date: ASAP

Duration: 31/03/2027

Hours: Monday to Friday 9am-4pm (32.5 hours)

Job Duties:

• Telephony Role
• Answer Finance Support incoming calls.
• Provide telephony cover between 9am and 4pm
• Differentiate between call enquiries.
• Use IT systems (to include Legacy Benefit systems, Finance Support Computer System, Searchlight and Universal Credit computer system) to answer queries and refer claims and query calls to appropriate team using IT solutions, accurately completing all necessary system actions.
• Take customers through claim forms on NI Direct as required.
• Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
• Escalate calls from vulnerable callers and appointees/representatives per guidance.
• Escalate complaints per guidance.
• Take appropriate action on Unacceptable Customer Behaviour.
• Demonstrate flexibility, meeting customer demand in a fast paced environment.
• Initially office based with the potential to work from home following successful completion of training.

These roles are full-time, shift work and office based. All training will be full time in office. Working from home may become available in the future.

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.