Service Advisor

Service Advisor - Independent - Bristol
Our Client a family-owned independent service and repair facility just outside Bristol is looking to recruit an experienced Service Advisor to join their small but busy team. The garage services all makes and models of cars.

PLEASE DO NOT APPLY IF YOU ARE NOT A CAR SERVICE ADVISOR

Conditions / Benefits:

• Family-owned business.
• Mon – Fri 08.00 - 18.00
• Saturdays on a rota basis paid as overtime.
• Annual salary £25/27k DOE 
• Clean working environment
• On-site parking available

The Function:
To provide high levels of customer service on the service reception desk, ensuring there is good communication between Technicians and customers. Ensuring customer vehicles are ready on time to the agreed standard. Ordering parts to complete relevant repairs

The Role:
To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership.

To liaise with the Workshop Foreman regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.

To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times.

To maintain close liaison with customers, to ensure maximum customer retention.

To ensure effective collection and delivery of customers’ vehicles including administering hire / loan cars as required.

To be responsible for the standards of appearance, safety and discipline and work within the department.

The Person:
This is very hands-on role and the person appointed will have:

have good mechanical knowledge of cars and parts be able to provide outstanding customer service have excellent communication,

Organisation and inter-personal skills have good attention to detail be flexible and possess a GSoH be able to comply with all company and manufacturer’s disciplines and procedures

The Service Advisor will preferably have a Motor Trade experience background but it is essential to have customer facing experience and a confident / influencing style, which are the key components

CV to: [email removed] or call Chris Highfield on [phone removed] for a confidential discussion