Continuous Improvement Manager

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Job Reference charliebighams/TP/17383/536

Apply for this job Number of Positions: 1 Contract Type: Permanent Salary: Competitive Salary + Bonus + Benefits Working Hours: 40 Location: Park Royal, London NW10 Closing Date: 31/10/2026 Job Category: Operations Region / Division: Park Royal; London

Job Introduction

We are looking for a Continuous Improvement Manager who will be responsible for leading the Continuous Improvement strategy for the London Kitchen, driving Operational Excellence and supporting the delivery of the London Roadmap. 

As a member of the London Leadership Team, the role will work cross-functionally to improve safety, quality, service, cost and people performance through Lean Manufacturing, structured problem solving and effective change management. 

The role will provide strategic leadership for the site's improvement agenda, ensuring continuous improvement is embedded across all functions and aligned to the site's business priorities. Working closely with the Leadership Team, the role will identify and prioritise improvement opportunities, deliver sustainable business improvements and embed a culture of continuous improvement across the site.

Main Responsibilities

Key accountabilities:

 

1. Own and deliver the London Continuous Improvement Strategy aligned to the FY27 Roadmap.
2. Act as a member of the London Leadership Team, contributing to the overall leadership, performance and culture of the site.
3. Lead the implementation of Lean Manufacturing and Operational Excellence across all site functions.
4. Develop and maintain the London Continuous Improvement roadmap, ensuring priorities deliver measurable business benefits.
5. Partner with functional leaders to improve Safety, Quality, Delivery, Cost and People performance.
6. Lead structured problem solving and facilitate cross-functional improvement projects.
7. Build continuous improvement capability across the organisation through coaching, training and standardisation.
8. Ensure improvements are sustainable and maintain Bigham's standards for Safety, Quality and Food Integrity.

 

Key responsibilities:

Leadership:

 

1. Actively contribute as a member of the London Leadership Team. 
2. Own the governance and reporting of the London Continuous Improvement Roadmap, ensuring benefits are tracked and delivered.
3. Challenge existing ways of working and identify opportunities to improve business performance. 
4. Use data and operational insight to influence business decisions.
5.  Build strong relationships across Engineering, Supply Chain, Technical, Food, Finance and People.
6. Promote collaboration and accountability across the Leadership Team.
7.  Lead site-wide change programmes and support organisational transformation.

 

Continuous Improvement & Lean Implementation:

 

• Implement Lean Manufacturing and Operational Excellence tools, including: 
• Root Cause Analysis (RCA).
• 5 Whys.
• Process mapping.
• Standard work.
• Visual management.

2. Facilitate structured problem-solving sessions and continuous improvement workshops across the site.

 3. Identify opportunities to improve productivity, efficiency, quality, service, safety and cost across the business. 

4. Partner with functional leaders to improve operational performance across the site. 

5. Develop and implement standardised processes to ensure improvements are sustained.

 

 

 Operational Performance & Analysis:

 

1. Analyse operational data to identify performance gaps and improvement opportunities. 

2. Use data to identify root causes of operational losses, including downtime, waste and yield loss. 

3. Build clear business cases for improvement initiatives where required. 

4. Track and report the impact of CI initiatives on operational performance. 

5. Develop and maintain site performance dashboards and identify strategic improvement opportunities. 

6. Present improvement plans and progress through Leadership Team and KPM reviews.

 7. Measure and report financial and operational benefits delivered through CI initiatives.

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