Quality Systems Manager

Team Overview:The Quality department is committed to maintaining the highest standards across all aspects of our products and services. Through rigorous inspection, testing, and continuous improvement processes, the team ensures compliance with industry regulations, client specifications, and internal quality benchmarks. Their focus on excellence supports reliable, safe, and high-performing solutions, reinforcing Alternative Heat’s reputation for delivering outstanding mechanical and electrical systems.

Role Overview:We are seeking an experienced and proactive Quality Systems Manager to join our team in Dundalk.  Reporting directly to our Business Unit Manager, the successful candidate will lead the development, governance and continual improvement of the Alternative Heat - Integrated Management System (AH-IMS). The successful candidate will drive compliance, process excellence and continual improvement across manufacturing, design, project delivery, procurement and support functions.  The role is responsible for ensuring the effectiveness of the AH-IMS, maintaining certification to ISO 9001, ISO 45001, ISO 14001 and other applicable standards, supporting regulatory and customer compliance requirements and promoting a culture of quality and continual improvement throughout the business.   

What You'll be Doing

• Lead the maintenance, development and improvement of the Alternative Heat - Integrated Management System (AH-IMS), encompassing quality, health & safety and environmental disciplines.
• Coach and support departmental managers in implementing AH-IMS requirements and driving continual improvements within their areas of responsibility.
• Promote risk-based thinking by supporting the identification, evaluation and mitigation of quality, health & safety and environmental risks.
• Ensure AH-IMS processes are suitably documented, implemented and consistently followed across relevant business functions.
• Translate ISO 9001, ISO 45001 and ISO 14001 requirements, customer specifications and internal standards into practical AH-IMS policies, procedures, work instructions (and forms).
• Maintain awareness of changes to relevant standards, legislation, industry guidance and client requirements, and reflect these within AH-IMS.
• Provide day-to-day guidance to colleagues on the application of AH-IMS processes and documentation, including quality, health & safety and environmental requirements.
• Oversee the creation, review and maintenance of AH-IMS related documents, including the AH-IMS manual, policies, procedures, work instructions and forms.
• Ensure documents are reviewed, approved, issued, revised and archived in accordance with document-control requirements.
• Maintain document registers and ensure personnel have access to current, approved information at the point of use.
• Support the periodic review of AH-IMS documents to confirm they remain suitable, effective and aligned with operational practice.
• Lead and support internal and external audits of the AH-IMS, covering quality, health & safety and environmental elements.
• Act as a key point of contact during external certification, customer and supplier audits, coordinating evidence, responses and follow-up actions.
• Prepare clear, accurate audit reports and ensure all audit records are complete, accurate and properly maintained.
• Record findings and agree corrective actions with responsible action owners, monitoring progress and effectiveness and escalating overdue or ineffective actions where necessary.
• Facilitate root-cause analysis and corrective-action activities using appropriate problem-solving tools.
• Maintain accurate and complete records of nonconformities, corrective actions, lessons learned and improvement opportunities.
• Verify that corrective actions have been implemented and are effective in preventing recurrence.
• Identify trends in quality, health & safety and environmental data, and communicate recurring issues to relevant teams.
• Develop, monitor and report KPIs, ensuring trends, emerging risks and opportunities are communicated.
• Coordinate and facilitate management review meetings, ensuring performance data, audit outcomes, risks, opportunities and improvement actions are reviewed and documented.
• Identify opportunities to simplify, standardise and improve AH-IMS processes.
• Lead continual improvement projects that strengthen operational control, reduce defects and improve customer, safety and environmental outcomes.  Support and promote the sharing of key learnings across teams, to enhance collaboration and continual improvement.
• Develop and embed awareness to ensure employees understand relevant procedures, quality expectations and their responsibilities within AH-IMS.
• Promote positive quality, health & safety and environmental culture that encourages early reporting, learning from issues and right-first-time delivery.
• Work collaboratively with colleagues at all levels to drive ownership of quality and compliance requirements.

What You Need to Have

· Degree, HND/HNC or equivalent qualification in Engineering, Manufacturing, quality management or a related discipline; relevant experience may be considered in lieu of formal qualifications.· Minimum five years’ experience developing, implementing and managing ISO-based management systems.· In-depth knowledge of quality-management principles and ISO 9001, with a general awareness of ISO 45001 (occupational health and safety) and ISO 14001 (environmental management).· Demonstrable experience leading and supporting internal and external audits, with a strong focus on maintaining complete and accurate records.· A practical, solution-focused approach with good analytical and problem-solving capability. · Excellent communication and interpersonal skills· Strong attention to detail, organisational skills and ability to manage multiple priorities.