Visitor Experience Supervisor

Job Title: Visitor Experience Supervisor

Contract: Sept 2026 - June 2027

Hours: Full Time Hours - 5 days Mon-Sat, Rota based 8am-6pm

Salary: £36,122 per annum

We are partnering with the Northern Ireland Assembly to appoint a Visitor Experience Supervisor. The role of the Visitor Experience Supervisor is to assist in leadership, operation and development of the team responsible for the provision of high- quality visitor experiences and services in Parliament Buildings.

Benefits

• Highly competitive salary fully aligned with public sector pay scales
• Enhanced holiday package (37 days)
• Weekly pay
• Visitor Experience Team Uniform including ;Trousers, T-shirt and Gilet.
• Randstad Employee Assistance Programme
• Refer-a-Friend scheme

What we need from you

• Immediate availability
• Full flexibility to 37 hours per week Mon to Saturday as per Rota requirements and flexibility for occasional late evenings and public holidays as required.
• Basic Access NI check
• Mandatory training of First Aid, Fire Safety, Fire Evacuation, Safeguarding & Child protection policy

Essential Qualifications

• A primary degree, minimum 2.2 classification, in any subject AND At least two years' experience in a) - d) listed below OR At least four years' experience:

• a) Proven experience of delivering excellent customer service in a public facing role, personally and through supervising a team to meet a wide range of customer needs.
• b) Experience of effectively leading, motivating and developing a team of staff , to include induction, training and performance management of direct reports.
• c) Communicating accurately and clearly regards complex or detailed information
• d) Effectively using Microsoft Office to manage information, create documents and assist in providing a quality service to stakeholders

• Welcoming visitors to Parliament Buildings, providing information and managing specific access requirements.
• Assisting the Visitor Experience Manager with day-to-day management, deputising as required
• Providing leadership and training to the Visitor Experience Officers, ensuring high quality service delivery
• Managing the tour programme to ensure all public, private and VIP tours are covered on a daily basis ensuring consistency, accuracy, timeliness and professionalism in all interactions
• Overseeing reception, ensuring adequate staff cover and providing reception cover when required
• Assisting the Visitor Experience Manager to manage all events in Parliament Buildings
• Assisting in the collating and publishing of timely and accurate information about 'what's on' in Parliament Buildings for internal and external audiences; to include digital screens, email, website & social media
• Working collaboratively with other business areas and maintaining effective relationships with key stakeholders
• Attending meetings, minute taking and capturing actions/notes
• Effectively use Microsoft Office and bespoke internal Assembly software systems and databases.
• Checking and processing invoices
• Monitoring spend against budget and to line managers or budget holders
• Managing information and records in accordance with established policies and statutory requirements

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

key responsibilities

• staff leadership
• guest services
• visitor experience
• operational management

skills

public speaking

education

university