Reserve Call Centre Agent

Pertemps Daventry are currently recruiting for a friendly, reliable and professional Reserve Call Centre Agent to join one of our established clients based in Daventry.

This is an excellent opportunity for someone looking for who can cover Sickness, and holiday, with shifts available days, afternoons and Night Shifts so you would need to be flexible

You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information.

Key Responsibilities

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer enquiries and provide accurate information.
• Handle customer requests, questions and complaints calmly and efficiently.
• Make outbound cold calls where required.
• Record customer information and update records accurately.
• Maintain a high standard of customer service.
• Follow company procedures and escalate complex issues when required.
• Work effectively as part of a team.
• Meet agreed service and performance standards.
• Maintain confidentiality when dealing with customer information.

About YouThe successful candidate will have:

• Previous call centre or customer service experience is esstential
• Excellent verbal communication skills.
• A confident and professional telephone manner.
• Good listening and customer service skills.
• The ability to remain calm and polite when dealing with difficult customers.
• Good attention to detail.
• Basic computer and administrative skills.
• A reliable, punctual and organised approach.
• The ability to work independently and as part of a team.
• Previous call centre or customer service experience is esstential

What We Offer:

• Full training and support.
• Friendly and supportive working environment.
• Part-time working opportunity.
• The chance to develop your customer service and communication skills.

If you are confident on the telephone, enjoy speaking to customers and are looking for part-time, school-friendly hours, we would love to hear from you.

For more information, please contact Niki at Pertemps Daventry on [phone removed].