Criminal Enforcement Coordinator, Bureau and Online - £30,253 (National) or £34,183 (London) p.a. + benefits

Job summary

We are currently looking for a Criminal Enforcement Coordinator to join our Criminal Enforcement Unit Function within the Safety & Surveillance group.

This is a permanent full-time opportunity. The role is a home-based role but will require occasional travel to 10 South Colonnade, Canary Wharf London, E14 4PU or South Mimms, Hertfordshire. Please be aware that this role can only be worked in the UK and not overseas.

Who are we?

The Medicines and Healthcare products Regulatory Agency (MHRA) enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Criminal Enforcement Unit (CEU) is the dedicated law enforcement function of the MHRA. Its strategic aim is to reduce and eliminate offences involving medicines and medical devices, protecting public health and maintaining confidence in the UK's regulatory framework.

The Unit investigates serious and organised crime linked to the illegal manufacture, importation and supply of medicines and medical devices, using intelligence-led approaches to identify threats and target those who seek to profit from criminality. We work closely with law enforcement, government, regulatory and international partners to protect the public and safeguard the integrity of the UK's medicines and medical devices supply chains.

The Unit comprises a highly skilled multidisciplinary workforce with experience drawn from policing, Regional Organised Crime Units, the National Crime Agency, intelligence, regulatory enforcement and other specialist disciplines. The CEU consists of seven teams, each reporting to a Grade 7 Senior Manager. These teams are aligned to one of two Commands: Intelligence and Innovation, and Investigation and Disruption. Each is led by a Head of Command, who reports directly to the Deputy Director of Criminal Enforcement.

Working in the CEU offers the opportunity to contribute directly to protecting public health, tackling crime, and making a tangible impact on the safety of patients and the wider public.

Job description

What’s the role?

The Criminal Enforcement Coordinator role is a EO grade working within the Bureau and Online team. Their core responsibilities are to:

• Support activities that prevent, disrupt and reduce medicines and medical devices-related offending.
• Deliver work to a high professional standard and contribute to a culture of continuous improvement.
• Work effectively with colleagues across the Criminal Enforcement Unit and wider Agency to achieve shared objectives.
• Lead or contribute to projects and initiatives that improve operational effectiveness and organisational performance.
• Adapt to changing priorities and support different areas of work as required.

Key responsibilities:

• Maintain accurate records and information across MHRA systems, using digital tools to support operational activity.
• Support the triage and processing of referrals from internal and external sources, ensuring information is accurately recorded and progressed in line with established procedures.
• Provide effective administrative and business support, working with colleagues and stakeholders to support operational delivery and meet agreed timescales.

Who are we looking for?

Our successful candidate will:

• Have good practical IT skills, including experience using Microsoft Office to support business delivery.
• Have strong organisational skills, with the ability to manage competing priorities, work independently and deliver accurate, high-quality work to agreed deadlines.
• Have good written and verbal communication skills, with the ability to record and communicate information clearly and accurately.
• Be able to use information to make sound decisions within delegated authority, recognising when to seek advice or escalate issues.

Person specification

Method of assessment: A=Application, I=Interview

Behaviour Criteria:

• Working Together (I)
• Changing and Improving (I)
• Managing a Quality Service (I)

Experience Criteria:

• Strong practical understanding of Microsoft Office applications and other digital systems used to support delivery (A, I).
• Working independently with minimal supervision, managing own workload, prioritising tasks and delivering high-quality outcomes to agreed timescales (A, I).
• Strong written and verbal communication skills, with the ability to communicate information clearly and accurately (A, I).

Technical Criteria:

• Good organisational skills, with the ability to manage competing priorities and meet deadlines (A, I).
• Able to take responsibility for delivering high-quality work and identify opportunities to improve processes (A, I).

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!

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Benefits

Alongside your salary of £30,253, Medicines and Healthcare Products Regulatory Agency contributes £8,764 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays
• Privilege Leave: 1 day
• Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
• Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay
• Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
• Civil Service Pension Scheme. Please see the link for further information http://www.civilservicepensionscheme.org.uk/ For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on [phone removed]
• Flexible working to ensure staff maintain a healthy work-life balance
• Interest free season ticket loan or bike loan
• Employee Assistance Services and access to the Civil Service Benevolent Fund
• Eligibility to join Motoring , Boundless by CSMA
• Variety of staff and Civil Service clubs
• On-going learning and development

Things you need to know

Artificial intelligence

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