Army - Welfare Clerk

Job summary

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

The welfare clerk will be responsible for the provision of day-to-day clerical and administrative tasks including recording actions on appropriate IT systems and databases (full training will be given). They will provide support to the Unit Welfare Officer and the Community Team, providing welfare assistance and support to service personnel and families.

This position is advertised at 37 hours per week.

Job description

This is an excellent opportunity for an organised and proactive individual to join a busy and welcoming Welfare Team based in Bramcote.

Key responsibilities:

• Provide efficient administrative and clerical support to the Welfare Team.
• Maintain the Welfare Team SharePoint site, team diary, and electronic and manual filing systems in accordance with current policies and legislation.
• Provide local information and guidance to soldiers and their dependants, ensuring notice boards, publications and information resources are accurate and up to date.
• Manage the Welfare Office reception, triage walk-in enquiries and appointments, and signpost individuals to the appropriate welfare support services.
• Record actions and maintain accurate records using relevant IT systems and databases.
• Manage bookings, deposits and fees for the Unit Contact House and Community Centre, including the issue and return of keys, arranging cleaning after use, and ensuring monies are paid into the Regimental account.
• Provide administrative support for departmental meetings and conferences, including preparing and distributing agendas and minutes, and attending community event meetings as required.
• Provide ad hoc administrative support to the Regiment and Station Chaplain.
• Maintain strict confidentiality in all matters relating to Welfare Office clients and employees.
• Undertake any other duties appropriate to the grade, as directed by the Line Manager or Countersigning Officer.

Please note: You will be expected to travel and attend a 1 day welfare course which is currently in Donnington (subject to change).

Person specification

We are looking for a friendly, well-organised, adaptable Welfare Clerk to join our encouraging and welcoming team of dedicated military and civilian personnel.

Essential Criteria:

• Strong communication skills, both written and verbal, and ability to liaise with individuals at all levels.
• Have an ability to work proactively and as part of a team.
• Strong attention to detail.
• Ability to manage own workload and prioritise tasks.
• Experience of working with confidential and sensitive information.
• A good working knowledge of Microsoft Office packages and MS Teams is essential.

Desirable skills:

• Experience in a similar role or professional service environment.
• A full UK driving licence is desirable due to visits and the remote location of the role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Managing a Quality Service
• Communicating and Influencing

Benefits

Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other benefits for Army civil servants include:

- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme with a 28.97% contribution
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.

Local benefits available:
- Free onsite parking
- Coffee Shop
- Onsite Gym

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

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