Army - Team Leaders (Disclosures and Reserves)

Job summary

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

The Army Personnel Centre (APC) and Military Secretary Support Area are recruiting Executive Officers to support the delivery of important operational outputs across business areas.

This position is advertised at 37 hours per week.

Job description

There are two positions available and both involve leading a team, managing sensitive casework, supporting secretariat and boarding activity, handling information requests, maintaining accurate data, and providing clear advice to internal and external stakeholders.

This is a varied and rewarding role suited to someone who can work accurately, manage competing priorities, support staff, and deliver high-quality outputs in a busy operational environment. The successful candidate will help ensure services are delivered professionally, efficiently and in line with relevant policy, legislation and organisational priorities.

Key responsibilities:

• Managing, supporting and developing administrative staff, including allocation of work, monitoring of progress, encouragement of professional development, and ensuring compliance with policy, training and procedural requirements.
• Overseeing casework, workflow, secretariat activity or boarding processes to ensure business outputs are delivered accurately, consistently and within required timescales.
• Providing advice, guidance and practical support to staff, colleagues, internal stakeholders and external customers in line with departmental policy, relevant legislation and current processes.
• Supporting, where applicable, the processing and management of information requests relating to archived Army records, family interest enquiries, third-party requests, disclosure activity, data protection and freedom of information requirements.
• Supporting, where applicable, Army career management and secretariat activity, including the co-ordination of appointment or promotion boarding activity, preparation of outputs, communication of results and assurance of relevant board processes.
• Maintaining accurate records, system data and management information in accordance with information management, data protection and security requirements.
• Producing statistics, reports, management information and trend analysis to support planning, forecasting and evidence-based decision-making.
• Planning, co-ordinating and supporting training, development and team engagement activity to ensure staff are equipped to meet business objectives.
• Contributing to continuous improvement, innovation and organisational change while role-modelling professional behaviours and supporting an inclusive team culture.
• Deputising for senior colleagues where appropriate and supporting additional tasks commensurate with the grade to meet changing business and operational needs.

Person specification

Essential skills required:

• Ability to work accurately and at pace while maintaining a strong focus on quality, customer service and compliance.
• Confidence communicating effectively with a range of internal and external stakeholders.
• Ability to apply policy and guidance consistently within an operational environment.
• Strong organisational skills, with the ability to manage competing priorities and workloads effectively.
• Ability to support and work collaboratively with colleagues and wider teams.
• Ability to use evidence to inform decision-making and recommendations.
• Ability to contribute positively to a professional, inclusive and delivery-focused team environment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Changing and Improving
• Leadership

Benefits

Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other benefits for Army civil servants include:

- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development

Kentigern House as a location:
• City centre
• Transport connections
• Social / cultural attractions

Kentigern House as a working environment:
• Ongoing Bldg improvements
• Tech Bar
• Canteen
• Costa Coffee outlet
• Gym
• Quiet areas / rooms; Multi Faith, Breastfeeding, Neurodiverse, Wellbeing etc
• Car parking free (on a rota basis)
• Excellent working environment

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry