26.122 EO HR Services Officer

Job summary

About the Department

DBS was established under the Protection of Freedoms Act 2012 on 1 December 2012, working from two sites, which are Liverpool and Darlington. We operate on behalf of government delivering Disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and Barring functions for England, Wales, and Northern Ireland. We function within a framework of legal and regulatory requirements and that includes work with a range of external organisations including other government departments, regulators, and trade bodies.

We provide a service that enables organisations in the public, private and voluntary sectors to make better informed, safer recruitment and other decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.

Our Strategy

Our current Strategy sets out our purpose, vision, and the impacts we want to achieve. Our strategy was co-created with our staff and has been supported by insight from our various partners, and throughout, you will find our ambitions to be achieved. Everything that we do within DBS, from developing our strategic intent, to the day-to-day operational delivery of our services, is underpinned by constant considerations of safeguarding, quality, sustainability, value for money, and diversity and inclusion. Our strategic objectives aim to enhance our effectiveness, influence, and customer satisfaction while fostering a supportive environment for everyone.

Equality, Diversion, and Inclusion at DBS

DBS is committed to fostering an environment that values individual differences and ensures fair treatment to unlock the full potential of staff and better support customers. Equality, diversity, and inclusion (EDI) are core to driving organisational success and we have developed specific equality objectives for DBS.

Every decision and activity will be considered through an EDI lens, aiming to build an inclusive culture, improve policies and practices, gain external assurances, and become a leading voice of good practice in EDI.

Read More

For further information, please see below for a collection of DBS strategies and business plans:

• DBS strategies - GOV.UK
• DBS business plans - GOV.UK

Job description

Job Purpose:

The People Services team within the People & Inclusion Directorate play a key role in supporting the wider business achieve it strategic objectives. The role will involve working closely with the Resourcing Business Partner to ensure a great experience for our customers and managers.

This is a highly autonomous role, where you will play a central role in all human resources operations, as well as providing support to management on employment / resourcing issues.

It is fast-paced, where you will be working with a range of stakeholders and working on multiple projects to ensure the business delivers on its recruitment priorities. This is an exciting and challenging role which you will be fully supported in to ensure you perform to the best of your ability including developing new skills and building on your existing skill sets.

This is a permanent position and, as part of our commitment to developing future HR professionals, the successful candidate will be required to undertake the People Professional Level 5 ApprenticeshipAbout the Apprenticeship:ThePeople Professional Level 5 Apprenticeship is a nationally recognised qualification is designed to develop the knowledge, skills and behaviours required of HR professionals and will provide valuable practical and theoretical experience across a broad range of people practices. Dedicated study time and support will be provided throughout the programme to enable successful completion.To be eligible for the apprenticeship you:

• Must be at least 16 years old by the end of the summer holidays or when starting training. There is no upper age limit.
• Must not be enrolled in full-time schooling or another federally funded further or higher education program at the start date.
• Normally must be a UK/EEA citizen who has lived in the UK/EEA for at least the previous 3 consecutive years.

Please visit the following link for further information regarding the apprenticeship: People professional / Skills England

What we are looking for:

• You have a keen interest in HR and professional curiosity, which will be reinforced with the accompanying apprenticeship qualification
• You are customer focused; ability to work in a fast-paced environment and remain close to the detail and working to resolve issues in a timely manner.
• Confident in verbal and written communication.
• High volume administration experience (including systems/database administration)
• Someone who can work independently; multitask, organise and prioritise workloads and meet strict deadlines.
• Attention to detail is a must together with comfort handling a wide range of data (including sensitive and personal information).
• Maintaining the highest standards of confidentiality and ensuring the integrity of HR records and conduct.
• Being a trusted and professional ambassador for the DBS HR Team.
• An enthusiastic individual who is keen to learn and flexible in approach.
• Someone who has excellent organisational skills and the ability to plan ahead and manage their time effectively.

Corporate Duties:

The roles and responsibilities for this role are varied, no days are ever the same and you may be working on a number of activities at any one time. Below is a list of some of the key duties you will be responsible for:

• Cover the HR Services Team mailbox on a rota basis, reviewing and managing the team mailbox, actioning emails and ensuring a timely response. Answering queries or triaging queries to the right person if they cannot be immediately answered.
• You will be the first point of contact for our customers and will drive a positive customer experience.
• Dealing with day to day queries (e.g. recruitment, pay, rewards, Learning & Development, pensions, policy guidance) and where necessary directing queries to the best person or team to deal with them.
• Managing all staff file requests in line with agreed SLA’s for the business.
• Processing Learning and Development requests
• Managing, maintaining and updating a number of databases and spreadsheets
• Supporting the delivery of the Contingent Labour Recruitment Process across the business.
• People related administration and coordination tasks (e.g. new starter processes, pay and pension queries, Learning and Development queries).
• Providing accurate and timely management information, ensuring compliance with data protection requirements and best practice with regard to maintenance of HR systems and records.
• Raising purchase orders and ensuring invoices are paid promptly.
• Supporting HR and management on a wide