Practice Manager

We are recruiting an accomplished Practice Manager for a professional permanent opportunity in London. The role sits within Legal and is aligned to Law Firm Operations. This role is suited to a capable professional who can lead efficient, compliant and commercially effective law-firm operations. Working within Law Firm Operations, you will take ownership of people, finance, facilities, systems, compliance, suppliers, projects, performance and operational improvement. We are looking for someone who combines strong technical or professional capability with sound judgement, clear communication and a consistently high standard of service. This is a strong opportunity to make a sustained contribution, build trusted stakeholder relationships and continue developing professionally.

Key Responsibilities

• Take day-to-day ownership of people, finance, facilities, systems, compliance, suppliers, projects, performance and operational improvement.
• Apply sound professional judgement to lead efficient, compliant and commercially effective law-firm operations.
• Deliver work accurately, efficiently and in line with agreed deadlines and service standards.
• Communicate clearly with colleagues, clients, customers or stakeholders and provide timely updates.
• Maintain complete, accurate and appropriately confidential records and documentation.
• Identify risks, issues or exceptions early and take appropriate action or escalate where necessary.
• Work collaboratively with the wider team and contribute positively to service quality and operational performance.
• Follow all relevant legislation, professional standards, organisational policies and health & safety requirements.
• Look for practical opportunities to improve quality, efficiency, customer experience or outcomes.
• Maintain current knowledge, skills and professional development relevant to the role.

Essential Requirements

• Demonstrable experience working as a Practice Manager or in a closely related role.
• Practical experience relevant to Law Firm Operations.
• Strong communication and relationship-building skills, with a professional and service-focused approach.
• Excellent organisation, prioritisation and attention to detail.
• Ability to work independently, use sound judgement and contribute effectively as part of a team.
• Confidence using the systems, technology and documentation required for the role.
• Understanding of confidentiality, compliance and professional standards.

Qualifications Required

• Management/business qualification desirable; substantial professional-services practice management experience required.

Desirable Requirements

• Previous experience in a comparable Law Firm Operations environment.
• Additional relevant professional training, certification or membership.
• Evidence of continuous professional development and up-to-date sector knowledge.
• Experience improving processes, service standards or team performance.
• A proactive, dependable and solutions-focused approach.