Resident Experience Assistant

Resident Experience Assistant – South East London – £30,000 + 10% Discretionary Bonus

My client, an award-winning real estate company that has been running for over 100 years are looking for a Resident Experience Assistant join their personable team in South London, assisting on a PRS estate of around 250+ units.

Do you want to work within a vibrant community delivering outstanding customer service?
This pivotal role offers the opportunity to foster strong resident relationships, orchestrate engaging events, manage the social media and ensure an exceptional living experience for the onsite residents. If you thrive in a dynamic environment and enjoy connecting with people, this is your chance to shine and contribute to a thriving community.

As the Resident Experience Assistant, you will be dedicated to driving exceptional service at all times.

Key Responsibilities

• Deliver outstanding customer service to residents and visitors, acting as the first point of contact
• Organise and host monthly resident events and initiatives to foster community engagement
• Facilitate resident-led events and quarterly meet-and-greets to strengthen community bonds
• Manage social media channels, creating engaging and relevant content for residents
• Oversee amenity space bookings and coordinate tenant services through third-party providers and in-house teams
• Maintain up-to-date communication via various channels, including social media, newsletters, and notices
• Source and negotiate special offers and discounts from local businesses for residents
• Cultivate a community atmosphere through effective communication, events, and innovative engagement strategies
• Collaborate with property management and leasing teams to support tenant inquiries and assist with pre- and post-tenancy processes
• Support tenancy administration and property management teams as required
• Ensure health & safety statutory requirements are met across the development, working alongside the wider team
• Manage contractor sign-in/out procedures and handle key management
• Prepare welcome goodie bags for new tenants to ensure a warm introduction
• Check keys received from tenants returning to vacate
• Monitor, manage, and distribute emails from the site inbox
• Perform additional duties as reasonably required to support resident engagement and operational efficiency

Skills, Knowledge, and Experience

• Strong customer service background and ethic
• Positive, proactive, and friendly personality
• Good common-sense approach and decision-making skills
• Outgoing and personable demeanour
• Highly organized, meticulous, and persistent
• Excellent written and verbal communication skills
• IT literate and social media savvy
• Experience in event management is advantageous
• Ability to think on their feet and handle multiple tasks effectively

Working Hours: 8.00am – 4.30pm Monday to Friday
Salary: £30,000 + 10% discretionary annual bonus

For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
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