Customer Service Advisor (Housing Repairs)
Vox Network Consultants · West London, Greater London
Customer Service Advisor (Housing Repairs) at Vox Network Consultants, based in West London, Greater London, paying £25.00 per hour. This is a part-time role with hybrid working.
- Salary
- £25.00 per hour
- Location
- West London, Greater London · Hybrid
- Contract
- Part-time
- Posted
- 4 days ago
- Closes
- 16 Sep 2026
- Sector
- Customer Advisor
13% below the typical rate for customer advisor
Reference V85103761
About the role
Location: West London
Contract: 3 Months Ongoing
Hours: Part Time – Minimum 22.5 hours per week
Working Hours: Monday to Friday, between 8:00am and 6:15pm
Working Pattern: Hybrid after training
We are currently recruiting for a Customer Service Advisor (Housing Repairs) to join a local authority in West London on a 3-month ongoing contract.
You will be the first point of contact for residents contacting the council about housing services and repairs, providing a professional, helpful and customer-focused service across a range of channels.
Key Responsibilities
- Act as the single point of contact for customers contacting the council regarding housing services and repairs.
- Respond to customer enquiries at the first point of contact.
- Handle enquiries via telephone, email, web, social media and post.
- Provide accurate and timely information to residents.
- Ensure customers receive a positive and consistent experience.
- Meet agreed performance targets and contribute to high customer satisfaction levels.
- Provide a reliable, responsive and customer-focused service.
- Ensure enquiries are dealt with efficiently and effectively.
- Promote value for money and responsive housing services.
- Act as a positive role model and maintain high standards of customer service.
- Part-time position with a minimum of 22.5 hours per week.
- Working hours will be agreed between 8:00am and 6:15pm, Monday to Friday.
- Approximately 4 weeks of training will be office-based.
- Following successful completion of training, the role will move to a hybrid working arrangement.
- 3-month ongoing contract.
- Previous customer service or contact centre experience in HOUSING REPAIRS
- Experience dealing with customers by telephone and other communication channels.
- Excellent communication and interpersonal skills.
- Strong telephone manner and ability to handle customer enquiries professionally.
- Ability to work in a fast-paced environment and meet performance targets.
- Experience within housing, repairs or a local authority environment would be advantageous.
- Strong IT and administration skills.
Reference: V85103761 · Posted 4 days ago · Closes 16 Sep 2026 · Listed via Vox Network Consultants
Apply for this job
This role is listed via Vox Network Consultants. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.