Patient Service Administrator

Patient Service Administrator – Remote role


Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.



Responsibilities as a Customer Administrator:

 

• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
  
  
• Booking appointments for customers as required.
  
  
• Working through email enquiries and escalating as required.
  
  
• Dealing with enquiries, answering queries, calls and escalating to relevant departments.
  
  
• Appropriately and sensitively deal with professionals, customers and clients.
  
  
• Always adhere to strict policies regarding confidentiality and compliance.
  
  
• Ensuring all information is recorded accurately on your system.
  
  

Requirements:

• A minimum of 1 years relevant Administration experience.
  
  
• Experience using MS office.
  
  
• Good communication skills.
  
  
• Ability to prioritise.
  
  
• Clear understanding of confidentiality and handling sensitive information.
  
  
• Self-sufficient and a problem solver.
  
  
• Happy to undertake a DBS check.
  
  

The Role:

• Fully remote, home based (all IT equipment will be provided).
  
  
• Monday – Friday, 9am – 5pm with 1 hour for lunch.
  
  
• Salary of £24,500
  
  

If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV