Claims Administrator - Insurance - Suffolk - Part time - To £18,000 pro rata (£30,000 FTE)

Wise May is recruiting for a Claims Administrator to join a claims management provider who are part of a global Insurance client to manage and process invoicing and claim collections from the London insurance market.

This is a permanent, part time role working 3 days per week (hybrid working pattern with core office days on Tuesday and Wednesday). 

Claims Administrator duties and responsibilities:

• Claims collections and fee Invoicing, including controls & reconciliations - Overseeing the monthly cycle from the database, monitoring work in progress, invoicing totals, VAT, disbursements and maintain oversight of fee reconciliations and payment of claims.
• Collections Governance and Oversight - Coordinate the submission and tracking of claims collections and entries, maintain ownership of collection bordereaux, endorsements and compliance loss runs ensuring accuracy and monitor underwriter responses and bureau signings.
• Payment Monitoring & Account Liaison - Track incoming payments for fees and collections, act as the primary liaison with accounts for payment identification, reconciliation and correlation, provide clear payment breakdowns and supporting documentation.
• Reporting & Month‑End Assurance - Produce and distribute monthly loss runs and collection summaries to underwriters and confirm month end position by validating that collections, outstanding balances.

Claims Administrator key skills and experience required:

• Demonstrable experience working in a finance administration role, preferably within the insurance sector.
• Advanced Excel skills, including reconciliation and data validation.
• High attention to detail and strong organisational skills.
• Good working knowledge of standard windows applications (e.g. Outlook, Word etc)

Benefits

• Pension with enhanced employer contributions
• Critical Illness Cover
• Death in Service Scheme
• Dental Cover
• Permanent Health Insurance Scheme
• Private Medical Insurance Scheme
• Subsidised Restaurant