Fraud & Risk Administrator

Fraud Administrator

Crewe | £28,584 - £29,784 per annum | 9am - 5pm | Monday to Friday | Permanent | Work from home Fridays

Acorn by Synergie is recruiting on behalf of a fast-growing technology business based in Crewe.

This is an exciting opportunity to join a dynamic and innovative company that is experiencing continued growth and success. The role offers a varied workload combining reporting, data analysis, fraud monitoring, administration, and client support.

• Produce accurate and insightful Excel reports, both regular and ad hoc.

• Analyse data to identify trends, anomalies, and potentially fraudulent activity.

• Investigate and escalate suspicious patterns in line with company procedures.

• Act as a first point of contact for clients via telephone and email, providing updates and responding to queries in a professional and friendly manner.

• Maintain accurate records and databases.

• Provide administrative support across the team.

• Collaborate with colleagues to meet deadlines and deliver excellent customer service.

• Strong Excel skills, including Pivot Tables, formulas, and VLOOKUPs.

• Confident communication skills, both written and verbal.

• A curious and detail-focused approach to work.

• Excellent organisational skills and the ability to manage multiple tasks.

• A professional and friendly telephone manner.

• Strong written English skills.

• The ability to work effectively as part of a team.

• Salary of £28,584 - £29,784 per annum.

• Monday to Friday working pattern.

• Work from home every Friday.

• Ongoing training opportunities.

• Strong focus on internal promotion and career development.

• Regular team-building events.

• Wellness programmes to support employee wellbeing.

• Supportive and collaborative working environment.

Acorn by Synergie acts as an employment agency for permanent recruitment.