Server Support Engineer

Location: Oxford (100% office-based)

Salary: £40,000 – £45,000 + Performance Bonus + On-Call Allowance + Benefits

Working Pattern: 12-hour shifts (4 days on / 4 days off), alternating between days (7am–7pm) and nights (7pm–7am)

Type: Permanent, Full-Time

Fantastic opportunity!!!

Overview

An established, technology-focused organisation in Oxford is growing its IT operations team to support its 24/7 mission‑critical systems. We’re seeking a Server Support Engineer to join the infrastructure team and help maintain reliable, secure, and high‑performing Microsoft‑based environments.

This role is ideal for someone who thrives in a hands‑on technical position, enjoys problem‑solving in real time, and wants to play a key role in supporting complex, high-availability infrastructure.

Key Responsibilities

• Deliver first and second-line support across Microsoft‑based infrastructure and services.
• Diagnose and resolve incidents affecting servers, virtual environments, and core business applications.
• Monitor system health and performance to ensure maximum uptime and fast incident response.
• Support and maintain environments hosting high‑traffic web and e‑commerce systems.
• Administer and configure Windows Server, IIS, and Network Load Balancing (NLB) components.
• Manage and maintain virtualized platforms (VMware and Hyper‑V).
• Participate in a 4-on / 4-off shift rotation, including both day and night shifts.
• Provide on‑call support (approximately 25% of the time) for production emergencies.
• Collaborate with other engineers to enhance system reliability, security, and performance.
• Maintain accurate technical documentation and operational runbooks.

Technical Skills & Expertise

• Strong knowledge of Windows Server (2016/2019/2022), IIS, and NLB.
• Proficient in VMware vSphere and Microsoft Hyper‑V administration.
• Experience supporting Microsoft infrastructure services such as Active Directory, DNS, and Remote Desktop Services (RDS).
• Understanding of e‑commerce or high-traffic web environments with thousands of concurrent users.
• Proven ability to troubleshoot complex infrastructure issues and quickly adapt to new technologies.
• Familiarity with PowerShell scripting, monitoring tools, and incident management processes is an advantage.

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