Licensing Administrators

Location: Buckinghamshire

We are looking for a Licensing Administrator to join our busy, established and friendly Taxi Licensing team. The work of the team you will be based in plays a crucial part in ensuring that licensed vehicles and drivers operate at a safe standard for the general public.

Licensing Administrators provide a professional front-line service, supporting customers and ensuring applications are processed accurately and efficiently. The role helps the team maintain high standards of customer care, compliance and record keeping, contributing to a safe and well-regulated taxi licensing service.

As this is a role working in a regulatory area, you'll need to be working in accordance with statutory standards and develop an understanding of the important contribution that your work makes to public safety and the local economy. As our application process is digital, you will be required to use your IT skills to manage the progress of the license applications that you are responsible for.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• licensing, cemeteries and crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that's through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

Responsibilities and Accountabilities

• Acting as the first point of contact for customers of Buckinghamshire Council's licensing services you will respond to enquiries and complaints received from service users by telephone email and face to face in an appropriate and timely manner, including clarifying decisions and explaining any subsequent steps.
• Ensure all licence applications are processed in accordance with service performance standards and statutory requirements, collating and checking details and entering data accurately into the computer systems.
• You will be responsible for the administration of applications, ensuring that the correct documentation is provided and process steps followed prior to issuing licences
• Prepare and send routine licensing correspondence including producing licence documentation, physical licence badges, and plates.
• Manage all incoming and outgoing correspondence to the service and carry out other administrative tasks connected with the licensing service.
• Conduct face-to-face appointments with customers including identity verification appointments.

Please refer to the attached job summary for further detail.

Fixed

As a 'fixed' worker, you'll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you'll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

The ideal candidate will have experience working in a customer-facing administrative role and contributing effectively as part of a team. You will be able to build and maintain positive relationships with customers while working in a busy environment.

You will be a clear and patient communicator with strong interpersonal skills and a good understanding of effective customer service. You will have the confidence to explain our requirements in a straightforward way and help customers understand the next steps.

You will be highly inquisitive, keen to learn more about taxi licensing, and able to apply guidance consistently. Excellent attention to detail is essential to process applications accurately and to identify and highlight where required standards have not been met.

The service is busy and demanding, so you will need excellent planning, time management and organisational skills. You will be able to manage a complex workload, prioritise effectively, meet deadlines, and respond to changing demands on a daily basis.

• Number of positions available: 1
• Closing date: Sunday 29th November 2026
• Interview date: TBC
• Salary: £27,939 - £29,242
• Contract type: Permanent
• Working hours: Full Time

Interview-type / process: In person, The Gateway Office, Gatehouse Road, Aylesbury.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received...