Estate Services Officer

Estate Services Officer Location: London Borough of Hackney (Primarily estate/community-based, at least 4 days per week) Contract Type: Temporary / Interim (3 Months) Pay Rate: £22.24 per hour (PAYE) | £29.97 per hour (Umbrella) Vetting: Standard DBS Check Required About the Role We are looking for a proactive, people-focused Estate Services Officer to join Hackney Council's Tenancy Services team on a 3-month interim basis. Acting as a visible, reassuring presence across Hackney's housing estates, you will work directly with residents, housing colleagues, and local partners to maintain safe, clean, and welcoming communal environments. If you have a "can-do" attitude, great attention to detail, and a passion for making a tangible difference in a diverse community, we want to hear from you. Key Responsibilities Estate Inspections & Health and Safety: Plan and conduct regular internal and external visual inspections of blocks and estates to identify hazards, fire safety risks, and maintenance issues. Raise repairs and work closely with Property Services to ensure timely, high-quality completion. Environmental Management & Enforcement: Tackle issues such as fly-tipping, graffiti, abandoned vehicles, and combustibles in communal areas. Enforce Conditions of Tenancy (including issuing TORT notices where necessary) and carry out actions stemming from Fire Risk Assessments. Asset & Facility Management: Oversee the day-to-day management, allocation, and maintenance of estate assets including pram sheds, bike hangars, garages, bin stores, and estate parking. Community Engagement & Support: Act as the first point of contact for estate-related enquiries. Lead on estate walkabouts, attend resident forums/surgeries, maintain estate noticeboards and newsletters, and signpost vulnerable residents or rough sleepers to appropriate support services. Safety & Emergency Response: Conduct Environmental Visual Audits to design out crime and antisocial behaviour (ASB), and provide on-the-day support to residents during emergencies such as fires or floods. What We Are Looking For Customer-Focused Experience: Proven experience providing advice and assistance to diverse client groups in a customer-facing role (ideally within social housing or public services). Strong Communicator: Empathetic and approachable, yet confident in setting boundaries, having difficult conversations, and navigating multi-agency partnerships. Organised & Tech-Savvy: Proficient in IT (including Google Suite) with strong record-keeping skills and the ability to manage competing priorities under pressure. Understanding of Vulnerability: Awareness of the challenges facing disadvantaged communities (including poor health, trauma, and social exclusion) with a commitment to trauma-informed, anti-racist practice. Flexibility: Willingness to work primarily on-site/on-estate (minimum 4 days/week in Hackney), attend occasional evening meetings, and participate in an on-call emergency rota. (Ability to speak a community language or sign language is desirable). xjnqpsq Compliance Please note that this post is subject to a Standard DBS check. Due to the high volume of applications only successful candidates will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy