Air Export Operator

Freightserve recruitment are looking to recruit an Air Export Operator for a well-established Freight Forwarder based in the Staines-Upon-Thames area.

Key Responsibilities

• Manage air export shipments from booking through to departure and post-flight completion.

• Coordinate with airlines, handling agents, hauliers, customers, and overseas offices to ensure smooth shipment execution.

• Accurately prepare and issue all export documentation, including MAWB, HAWB, manifests, labels, and supporting shipping documents.

• Complete export customs declarations using CargoWise in accordance with HMRC requirements, customer instructions, and company procedures.

• Obtain competitive carrier rates and prepare customer quotations.

• Identify opportunities to improve shipment profitability and margin performance

• Ensure all customer enquiries, requests, and concerns are managed professionally and within agreed timescales.

• Build and maintain strong customer relationships through proactive communication and service delivery.

Required Experience:-

• Proven knowledge of air export operations

• Export customs understanding.

• Attention to detail and accuracy.

• Time management and prioritisation.

• Communication and problem-solving skills.

• Microsoft Office (Excel, Word, Outlook, Teams).

Benefits:-

• 25 days' holiday (excluding bank holidays)

• Opportunity for Unpaid Leave

• Up to 10 days international remote working*

• Free Eye Test *

• Paid overtime opportunities, including rota-based weekend cover and out of hours work

• Employee Referral Scheme

• Cycle to Work scheme

• Critical Illness Cover

• Health cash plan

Working hours are Monday - Friday 9 - 5.30pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.