Junior IT & Security Applications Support Specialist

Junior IT & Security Applications Support Specialist – Embedded

Location: UK – Fully RemoteSalary: £35,000Employment: Permanent, Full-TimeLevel: Entry-Level / 1st Line Support

Role Overview

An excellent opportunity for an enthusiastic, technically minded individual to join a global security technology team, supporting the IT applications and systems used within a major international client environment.

This is a junior, entry-level position, ideally suited to someone with basic IT support experience, exposure to networking or a relevant technical background. You will receive training on established systems and processes, providing first-line application support, managing technical support tickets and assisting with the day-to-day administration of global security technology platforms.

Key Responsibilities

• Provide first-line technical and application support for global security systems, including hardware, software and firmware.
• Manage and respond to support requests through Jira, following established procedures and workflows.
• Assist with system administration, configuration updates, user access permissions and routine maintenance.
• Support enterprise access control and CCTV applications, working alongside experienced technical teams.
• Maintain accurate technical documentation, system records and operational reports.
• Assist with basic troubleshooting, escalating more complex technical issues where required.
• Collaborate with global IT, security and project teams to maintain reliable system operations.

Skills & Experience

• Basic knowledge or practical exposure to IT systems, networking and Windows operating systems.
• Some experience in IT support, helpdesk, application support or a technology-related environment would be advantageous.
• Basic troubleshooting skills across hardware, software and applications.
• Strong communication, organisational, multitasking and customer service skills.
• Confident using Microsoft Office, particularly Word and Excel.
• Self-motivated, proactive and comfortable working independently within a remote team.
• Exposure to electronic security systems, including Lenel OnGuard, Software House C•CURE or CCTV, would be beneficial but is not essential.
• Security industry qualifications or memberships, including ASIS or CPP, are desirable but not required.
• Must be able to successfully complete relevant background screening.

What’s on Offer

• £35,000 starting salary, with potential progression towards £45,000 over time.
• Fully remote working anywhere within the UK.
• Exposure to global IT infrastructure and enterprise security applications.
• Training and development across specialist security technology platforms.
• Opportunity to build a long-term career within a global technology environment.

Ideal Candidate: A junior IT Support Technician, Service Desk Analyst, Application Support Analyst or technically minded graduate looking to develop specialist skills within enterprise security technology.

Apply now or send your CV directly – [email removed]