Advanced Associate, Professional Services

Advanced Associate, Professional Services

Join Pearson's Qualification Processing team and help deliver accurate, timely T Level results through careful spreadsheet control, SharePoint-based file handling and clear communication with centres and examiners.

Also known in the market as: T Level Processing Administrator; Assessment Processing Administrator; Examinations Administrator; Results Processing Administrator.

About the Role

This permanent, full-time role works 37.5 hours per week within the Traditional Processing, On-demand and Onscreen Team, part of Qualification Processing. The wider department supports General Qualifications, Vocational Qualifications and on-demand assessments.

You will support T Level assessment material from receipt through to result, working across paper-based and electronic submissions. The role is highly spreadsheet-based and also uses SharePoint to receive and organise student work from centres.

This is a practical administrator role for someone who enjoys accurate process work, communicates clearly and can keep priorities moving against fixed deadlines.

What You'll Do

• Process T Level assessment material from receipt through result, including paper and electronic submissions.
• Maintain management information and spreadsheet trackers, including mark and item-level data.
• Support unmarked, marked, result-closure and post-result activity.
• Contact centres, examiners and internal teams by Teams, telephone, email and video call.
• Input data from marked scripts and mark grids, and complete quality checks on results.
• Escalate issues or risks that could affect service-level agreements.
• Prioritise your workload across changing processing demands.
• During peak periods, train and guide a small group of seasonal staff in line with Pearson procedures and values.

What We're Looking For

• Practical Microsoft Excel experience, including creating and editing basic formulas.
• General office or administrative experience.
• Experience working accurately to set processes or written instructions.
• Strong attention to detail, including during repetitive activity.
• A methodical approach and confidence working to immovable deadlines.
• Clear communication with colleagues and external customers.
• Positive teamwork and an understanding of upstream and downstream impacts.
• A Level or equivalent, plus GCSE English and Mathematics at grade C/4 or above, or equivalent.
• Advanced Excel, SharePoint or awarding-body experience is helpful but not essential.

Location & Working Pattern

This is a fully on-site role, five days per week. Working hours are 8am - 4pm and the office location is Lowton Way, Hellaby, Bramley, Rotherham S66 8SS. Flexibility may be required during peak processing periods, and annual-leave restrictions may apply at key points in the assessment cycle.

Why Join Pearson?

You will contribute directly to the accurate delivery of qualifications and results, working with a supportive team across a varied processing cycle. This offers hands-on experience across T Level operations, customer communication, data quality and assessment delivery.

Please submit your CV and a cover letter explaining why your experience is relevant. Applications received without a cover letter will not be considered.

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Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email removed].

Job: Customer Success

Job Family: GO\TO\MARKET

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Workplace Type: On-site

Req ID: 26599