Resident Services Assistant

RESIDENT SERVICES ASSISTANT:
Help create an exceptional living experience as a Resident Services Assistant, earning £31,800 per annum and playing a key role in delivering outstanding customer service within a vibrant residential community. As part of a busy operations team, you’ll be responsible for supporting residents throughout their journey, maintaining a safe and welcoming environment, and ensuring day to day operations run smoothly. This is an excellent opportunity for an energetic, people focused individual who enjoys building relationships and thrives in a hands on, customer facing role.

RESIDENT SERVICES ASSISTANT ROLE:

• Acting as the first point of contact for residents, contractors and visitors, delivering a professional and welcoming customer experience
• Coordinating the day-to-day operation of the building, managing resident enquiries, complaints, communications, post, parcels and correspondence
• Maintaining accurate records, logs, booking systems, diaries and handovers, ensuring compliance with GDPR and operational procedures
• Raising and coordinating maintenance requests, supporting resident move-ins and move-outs, conducting inspections and preparing apartments for occupation
• Creating documentation, standard correspondence and reports using Microsoft Office, ensuring information is communicated accurately and efficiently
• Conducting health and safety checks, fire tests, emergency lighting inspections and compliance activities in line with company policies and procedures
• Collaborating with Resident Services, Lettings and Maintenance teams to deliver exceptional resident services, support property viewings and maintain high standards across communal and amenity areas

RESIDENT SERVICES ASSISTANT ESSENTIALS:

• Demonstrating at least two years experience in a similar customer-facing or building management role
• Maintaining an open, friendly and approachable demeanour
• Applying a can-do, problem-solving and goal-focused mindset
• Communicating professionally via telephone, email and face-to-face interactions, with a strong desire to deliver exceptional customer service
• Demonstrating dependability, enthusiasm and dedication as a team player
• Utilising Microsoft Office effectively and learning new systems confidently and efficiently

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.